Colleen Francis

How many times have you come off a great month or quarter, only to find that the pipeline is woefully empty and now everyone is struggling to keep up? Worst of all, that kind of development is considered by many to be the norm: simply accepting poor performance and the stresses of up and down results as the cost of doing business. Why does this happen? Because of complacency, inconsistency, and a far too narrow view of the role of sales. Sellers need to look at their job as more than just executing the linear process of converting opportunities to sales. To create consistent results today, you must embrace a 360-degree customer engagement model.

In this action-packed keynote, Colleen Francis tosses out the traditional opportunity-conversion mindset and replaces it with a winning plan to develop the radar of your sales. She discusses why ubiquity is the best way to attract the best and brightest leads into your pipeline and how qualifying the opportunity is your responsibility as well as that of the buyer. She also covers how your best clients should be selling to your best leads and that not all clients deserve the right to grow equally.

Your current accounts are your most lucrative source of additional revenue. Working more with them is the easiest way to accelerate past your sales goals. They are your biggest asset and from where you are standing right now, you are right on this money. Sadly, these current accounts are most often a neglected profit centre. All too often, companies practice Account Complacency rather than Account Management. Turning their attention, their marketing, and their resources to the exciting next new deal.

Colleen Francis’ research shows that the fastest growing companies understand precisely how to manage their best accounts by focusing on customer success to profitably retain and grow their current client base. Right on the Money is rich with client examples on how to leverage your best asset. It will include cases that illustrate why clients don’t want partners – they want insiders. Colleen will explain how you can sell like an insider. It will also include how to identify your sales prevention department and ensure they don’t get in the way of profits. She also covers how to develop an early-warning system to spot early defection risks and prevent them from happening.

The rules have changed in today’s buying culture. The customers are different. How they buy is different. And even the economy in which you sell to them is different. Buyers have embraced these changes quickly and dramatically. They want more.

But far too many sales teams remain stuck in the past. They still use outdated tactics, such as cold calling (which now has a less than 1% success rate), canned pitches that are irrelevant to the customer, and manipulative closing tricks that do nothing but stagnate sales results. Have your selling models evolved to profit from this change? If they haven’t, it’s a mistake that’s costing you money and customers every day.

The Pursuit of More takes you deep inside the mind of today’s customer. Price sensitive, yet strapped for time. Mobile powered and yet crave personal connection. They are overwhelmed by choice and dependent on trusting others for help choose who they do business with. Discover how you can adopt a winning combination of frequency and market reach to improve your closing speed by 40% and your closing ratios by 30%. See how to use your secret salesforce to influence your buyers before they even hear from you. Explore how to nail down the fine line between persistence and stalking to give you an instant 80% increase in call-back ratios. Learn to leverage today’s best sellers—the hybrid “MarSellers”—for the benefit of selling more in less time in their territory.

In today’s highly competitive marketplace, it’s no longer negotiable whether you close a sale on your terms and with balanced profits. It’s a requirement. Value—not price—must lead that conversation you’re having with your customer. But what if your customers don’t appreciate value? What if they are only focused on buying at the lowest price? Those are beliefs, not facts.

In this keynote, Colleen unlocks the myth that clients are not interested in value by reminding sellers that the only value that matters is the value that matters to the client. It’s up to sellers to discover, communicate, and position what the customers values uniquely for maximum profit. Anyone can convert their sales pitch into customer value, using Colleen’s model. But come prepared to hear and be persuaded by provocative, unorthodox ideas that are proven to work in today’s new economy. Colleen will reveal how to close 80% of negotiations without dropping your price, how using a buying map creates urgency and improves margins, and learn why the buyer can’t say “no need” if you’ve done your job.

The new performance culture leaves no one behind. Teams must comprise members who are top performers—no one is coasting or being artificially supported. I call this 100% by 100%. In this new culture, measures are constant, feedback is immediate, and customers are involved in the process. The leader’s role is to create, nurture, and leverage the success of these teams. The bar is constantly raised. The best managers succeed only when their top people are outperforming what they once achieved as team members themselves. The new performance culture is about dominance, not keeping up.

In this dynamic keynote, Colleen will show you how the best leaders accelerate performance by adopting a 100% at 100% culture as the new performance standard. She will show how to involve your customers to exceed their metric of success, implement a learn by doing development model, and leverage your best to mentor the rest.