Poor listening is one of the biggest problems facing people today. Research reveals that we listen at about 25% of our potential. Businesses and relationships rely on clear, concise communication. This program discusses the challenges of effective listening and delivers concrete, easy-to-implement ways for improvement. This humorous, interactive keynote presents the first step in improving relationship skills to become a better listener.

When you are talking, you will only hear what you already know. When you listen, you learn what you don’t know. Hence, communication skills are the cornerstone of every relationship. This highly customized program will improve both internal and external relationships by providing key communication essentials, effective listening skills, and showing the importance of understanding and adapting to the needs of others.

Understanding personality style types is proving to be one of the most useful tools in business and relationships. This program presents the four styles and instructs how to identify and adjust (not change) to different types of people. This humorous, interactive keynote will help each member of the audience understand their own preference and develop strategies for dealing with different people.

“Lead, follow or get out of the way!” Although similar, leadership and management are different. Leadership goes far beyond management. Leaders inspire others to achieve their best and model people by utilizing their own energy and initiative. This keynote presents the areas of paramount importance for managers, including communication, coaching and diagnosing individual needs.

Your success at work and home depends on your ability to relate well with others. However, people’s problems tend to take the greatest toll on us personally and professionally, disturbing our sleep and elevating our stress. The objective of this humorous, engaging keynote is to mitigate people’s problems by learning the four communication styles to build honest, productive relationships, and foster quiet confidence to get in sync with co-workers and clients.

To that end, you will learn the four behavioural styles of clients and comfortably identify and adapt to their preferred style. Communicate and connect with others by showing respect and accepting the diversity of internal co-workers and external clients. Style-Flexing, the ability to adapt your style to other styles, is a proven method of respecting another person’s process of doing business. People are not difficult, just different.

“I don’t like that man very much, I need to get to know him better.” – Abraham Lincoln

For twenty-eight years, Tim has partnered with fortune 500 companies, sharing his insights to building stronger, long-term relationships. After you have completed a short questionnaire, Tim uses humour and logic to address the main attributes of the four styles. These insights will elevate your confidence to speedread clients and adapt. His signature training style is referred to as “enter-train-ment”, a lively blend of logic, simplicity and humour.

This keynote and/or workshop will be customized to deliver the competencies of professional selling and provide the five fundamentals, as well as new techniques to stimulate sales effectiveness. Learn how to improve your close ratio and confidently navigate through the entire sales cycle, guided by the five rites of passage. Tim leans on his thirty years of selling and managerial experience to position audience members into real-world wisdom and current selling strategies. Confirming does not happen in isolation from the total sales process. Closing is not an isolated event which gets plugged into the sales cycle at some magical moment. Customers want to be nudged along in a natural and trusting flow.

Tim’s presentation will identify the importance of building trust throughout the entire sales process. He explains the competencies of professional selling and fosters sales confidence to effectively navigate from the first sales call to closing the deal. How? By focusing on the customer. It’s a matter of synchronizing your selling agenda to the customer’s buying agenda. Synchronized Selling builds a better understanding of the ingredients of successful selling, and serves as a strong foundation for sales success. Selling today is about loyal relationships and satisfying customers’ conditions of satisfaction. Don’t simply outprice your competition. Outsmart them. Tim’s keynotes and workshops offer a lively blend of simplicity, logic and humour. They are content-rich and coupled with real-world wisdom.

Quality service can give companies a competitive advantage. Service is being the perfect host; customers must feel welcome and treated as guests. This presentation shows audience members how to exceed customers’ expectations, understand the service cycle, and deal with different customers. This lively and stimulating keynote, followed by an interactive workshop will leave the audience stimulated to take positive action and avoid lip service. Expect to learn about the framework for improving front-line service. Each individual has a personal impact on the customer’s experience and this, in turn, stimulates awareness into positive action.

Taking action is the most powerful statement one can make – it’s the difference between customer service and lip service. Out-service your competitors and learn valuable tips for good customer loyal relations.

Customers today are tired and irritated by closing techniques that are offensive, manipulative, unethical and arm-twisting tactics. Confirming the sale is the pinnacle of selling achievement. This program identifies strategies to make buying easy for customers by confirming using a non-manipulative, straightforward approach and presenting a practical, value-added solution. This refreshing keynote presents the five magic words used to effectively confirm sales.