Do you ever wonder why some businesses barely survive and others thrive?

Do you ever wonder why 80% of businesses aren’t around within 5 years of opening their doors?

Do you ever wonder why your competition is doing so much better than you?

Delivering exceptional customer service on a consistent basis is the key to success.

This keynote will have your people looking at customer service in a whole new light! Packed with stories, stats, tips and techniques, your audience will leave equipped to stand out from their competition and exceed their customers’ expectations immediately!

Long before the TV show came out, this session was designed to help you stand out from your competition, help you differentiate yourself in your marketplace and show people the benefits of you being different!

Whether dealing with an unhappy customer or your staff, learning how to effectively communicate with them is paramount! There are many different communication devices we use to reach people and each one must be done properly in order to be effective.

How we handle difficult situations with our customers will determine how much repeat business we actually receive. Learning the E.N.D.E.A.R. method and understanding the different types of customers will ensure we take care of their needs immediately and keep them happy!

Ideal for new employees or people just entering the workforce. Basic in concept but of the utmost importance. It’s going back to the basics….something all professional teams do when things aren’t going right!

This is all about CHANGE! Change has to happen and if you won’t, you will get left behind! Learn some effective techniques to help even the most stubborn employees shift easily into new situations!

Learn how to build the ultimate team and keep them happy and loyal. Having this advantage in your specific industry will make you the envy of all your competitors!

Every person and every department believe their jobs are the most important in the company. Learning how to work together I harmony is the key. This session will teach you some easy solutions to make it happen!

Whether you are emceeing a Wedding or other event, asked to present a toast, delivering an impactful eulogy, or delivering a speech to a group of 5 or 500, learning some basic tools for success on the platform will make you look like a professional!

These workshops can be fully customized to fit your specific needs and we can even add video analysis to really take your presentation to the next level!

This session will include:

• Being heart smart


• Connecting with your audience,


• The use of powerful personal stories


• Adding dialogue and characters


• Vocal variety


• The Do’s and Don’ts of PowerPoint


• Moving with purpose


• Becoming a conversation officer


• Dealing with nerves


• Practical practising techniques


• Pre-event planning


• Mastering the art of impromptu speaking.

This presentation will inspire your school or youth group to look at their own lives, make the right choices and help others find their path in life! Several personal stories, videos, music and a simple formula are delivered in a lively and entertaining way to keep their attention.

Topics covered are:

• Bullying


• Racism


• Drugs & alcohol


• Acceptance


• Peer pressure


• Suicide


• How find your V.O.I.C.E.