Resilience is more than simply bouncing back after change, challenge crisis and adversity. It is a process of choosing a new course, setting the sails, and being the captain in your life. After surviving a near death sailing accident, Charmaine discovered the secrets to resilience and surviving life and business challenges.

Now, more than ever, the skill and character of resilience is an essential quality for workplaces, teams, professionals and business success. Most managers and workers have to do more with less with the expectation of even better results! The current economic situation creates new challenges, change, and in some cases, uncertainty.  For some it’s immobility.

Resilience is a critical skill for individuals and businesses to Bounce Forward during change. Additional demands and adversity require “Resilience”. Discover why Charmaine refers to this as - Bouncing Forward, Charting Your Course to Resilience.

As a compelling keynote address, Charmaine will weave through five key lessons she took away from the day that almost took her life.  These key lessons can transform an individual’s life, and/or grow businesses or an organization. Bounce Forward: Charting Your Course to Resilience can be delivered in either as a powerful keynote or in the form of a dynamic workshop.

Here are the learning outcomes of the interactive workshop:

• Gain more specific and practical tips, strategies and tools in becoming resilient


• Explore the seven essentials to the resilient business and team


• Engage in several resilience building, stress management and lifestyle management activities


• Complete a Resilience Action Plan


• Learn practical strategies to deal with procrastination, workplace fatigue, juggling priorities, managing time and energy


• Explore strategies to ignite resilience both at work and in their personal lives.

We live in a fast paced and instant society, where we do more with less, and where teams are often flooded with information on a daily basis. The current economic downturn has created challenges and change, and in some cases, uncertainty. Resilience is a critical skill for individuals and businesses to bounce forward during change, demanding times and following adversity.

Resilience is an essential skill-set for a thriving successful workplace.

In this presentation participants will learn:

• 5 steps to a resilient life


• Practical steps to increase resilience on a daily basis


• How to say no without guilt, to ask for help while maintaining your dignity and credibility


• How to stay out of the drama at work


• How to influence resilience in your team

Building healthy and productive teams in workplaces is essential to surviving economic and organizational changes. Healthy and resilient teams will be most prepared for both economic downturns and upturns.

There are many sorts of teams. Project teams are designed for one specific purpose and are usually diverse in their composition. They have a shorter life span.  Most teams experience challenges related to communication, trust, synergy, authenticity, relationships, accountability, process, and results.

Building a team is one thing, “Being” a team is quite another! Let Charmaine show you the difference and show you how to unite and transform your team chemistry.

In her keynote address Teamwork by Design, Charmaine will share the solutions to the three of the eight hurdles that challenge teams the most: trust, conflict/courageous dialogue and accountability.

In a workshop format, Charmaine will help your team:

• Discover eight hurdles that each team struggles with at some point, and solutions to overcome the hurdles


• Identify the working style of each team and their members and learn how to work more effectively with each other


• Learn the five essentials for building teams by design (not default).

Is your organization experiencing change or transition? Conflict (and unresolved conflict) often surfaces during periods of workplace change, which can complicate the change and create additional challenges to manage. Leading teams can be challenging at the best of times. Leading the conflict, change and crisis is difficult without the right tools. Leaders spend more than 60% of their time dealing with conflict and employee issues in the workplace. How a leader leads through change and conflict has significant influence on the results.

Participants will learn:

• 5 musts for leaders when leading a team through change, conflict and challenging times


• The essential tools, skills and processes that contribute to healthy and responsive conflict resolution


• How to deal with obstacles and opportunities


• Strategies to engage employees to be champions for the change and conflict resolution process

Respectful and resilient workplaces have less turnover, healthier team relations, and, produce results. Respectful workplaces are safer workplaces.

In this presentation, participants will learn:

• 3 essentials to building a respectful workplace


• How to create a team charter


• Proven approaches to engage employees to be champions of a safe respectful workplace


• How to deal with confrontation and bullying behaviors


• How to create a culture of kindness, resilience and respect.

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.

Participants will learn:

• How to turn a confrontation into a respectful conversation


• 3 ways to manage drama that often surfaces with conflict


• A road map for the courageous dialogue (a conflict resolution model)


• 5 keys to dealing with difficult people to respond with confidence, congruence and clarity