Resilience is more than simply bouncing back after change, challenge crisis and adversity. Now, more than ever, the skill and character of resilience and positive mental health in the workplace is an essential quality for business and personal success. Increasing workplace challenges such as disputes and harassment complaints, safety issues, remote teams, absenteeism, multigenerational teams, and rapid change require resilience and mental wellness to cope and maintain productivity and working relationship. This session provides practical strategies and practices that can be implemented immediately to produce positive results.

Learning Outcomes:

• Gain specific and practical tips, strategies and tools in becoming resilient


• Discover how to create a positive mental health set point


• Explore the 7 essentials to the resilient business, organization, team and individual


• Complete a Resilience Action Plan


• Why Review and Learns work


• Learn how to say "no" without feeling guilty and how to set healthy boundaries


• Steps to building positive and healthy workplace relationships


• Learn practical strategies to deal with procrastination, workplace fatigue, juggling priorities, managing time and energy

Despite how stressful it can be, conflict and miscommunication is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when miscommunication and conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues while keeping your cool.

Participants will learn:

• How to turn a confrontation into a respectful conversation


• 3 ways to manage drama that often surfaces with conflict


• How to keep your cool when emotions are rising


• Strategies to restore trust and workplace relationships


• A road map for the courageous dialogue (a conflict resolution model)


• 5 keys to dealing with difficult people to respond with confidence, congruence and clarity

Great teams don’t just happen… they are built by design, not default. When team members know and understand their working style, and the styles of others, they can more effectively and comfortably adapt their approach to communication, issue resolution and work together to build a team that stands the test of time. This presentation helps improve team performance, workplace relationships and productivity.

Participants will learn:

• The 8 team challenges that get in the way of team performance and productivity


• The 4 Working Styles and how this can transform a team


• Practical strategies to build a learning culture


• 3 essentials for moving through the various challenges by design, instead of by default.

Is your organization experiencing change or transition? Conflict (and unresolved conflict) often surfaces during periods of workplace change, which can complicate the change and create additional challenges to manage. Leading teams can be challenging at the best of times. Leading the conflict, change and crisis is difficult without the right tools. Leaders spend more than 60% of their time dealing with conflict and employee issues in the workplace. How a leader leads through change and conflict has significant influence on the results.

Participants will learn:

• 5 musts for leaders when leading a team through change, conflict and challenging times


• The essential tools, skills and processes that contribute to healthy and responsive conflict resolution


• How to deal with obstacles and opportunities


• Strategies to engage employees to be champions for the change and conflict resolution process

Respectful workplaces are safer workplaces. Respectful and resilient workplaces have less turnover, healthier team relations, and, produce results.

In this presentation, participants will learn:

• 3 essentials to building a respectful workplace


• How to create a team charter


• Proven approaches to engage employees to be champions of a safe respectful workplace


• How to deal with confrontation and bullying behaviours


• How to create a culture of kindness, resilience and respect .

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.

Participants will learn:

• How to turn a confrontation into a respectful conversation


• 3 ways to manage drama that often surfaces with conflict


• A road map for the courageous dialogue (a conflict resolution model)


• 5 keys to dealing with difficult people to respond with confidence, congruence and clarity

Engagement and how employees that are engaged not only enhance the workplace culture, but, also add incredible value to the organization. Organizations that look at recognition from the perspective of engagement, purpose driven work, organizational culture, and meaningful recognition are more likely to have less conflict, stronger collaboration, appreciation for one another and the role team members play in the overall organization, and commitment to corporate values and objectives. Recognition is not about anniversary pins – it is about creating a culture where purpose and engagement thrives, individual talents and skills are tapped into and recognized, and, where leadership creates the environment for people to grow with the company instead of their competitors. It is about creating the conditions (and supporting leaders in leading these conditions) that foster creativity, motivation and resilience.

Charmaine has worked with organizations from many sectors to build leaders at many levels, facilitate teams in working better together and creating a working environment where appreciation and recognition is woven through the culture.  Charmaine was also contracted by the Government of Alberta to create, launch and implement the Minister’s Awards of Merit. She has also worked with municipalities and non-profit organizations on similar projects.