“In times of change we need positive and doable solutions to help teams resolve conflict, work better together and be more resilient.” - Charmaine Hammond

Charmaine Hammond

Resilience,Teamwork Expert, Communications and Conflict Management Expert

Charmaine Hammond, an expert in conflict resolutions helps business owners, Human Resources professionals and leaders deal with conflict, difficult conversations and other “people” issues in the workplace. For more than two decades Charmaine has been building respectful and resilient workplace cultures with her clients from the gas and energy sector, to government, non-profit organizations, police, fire, paramedics and everything in between. As a public speaker, consultant and facilitator Charmaine has worked with thousands of clients and audiences worldwide teaching business owners, leaders and front line staff how to effectively deal with everyday challenges.

Challenges  including building a respectful workplace, leading/working on multi-generational teams, dealing with change and workplace conflict, resolving conflicts that just won’t go away, and helping leaders inspire the best performance from their team to improve results. Hammond is respected for her ability to engage people, get results, and transform workplaces through her proven methods and systems, and unique Team Building Charter.

In her first career she was a Correctional Officer, and then pursued a career in dispute resolution as a corporate mediator, facilitating resolution for some of the most complex workplace conflicts. She has a Masters Degree in Conflict Analysis & Management, and has owned her business for 19 years. Charmaine Hammond has won several business awards and is the author of five books including: Bounce Forward: Building Inspired Resilient Teams, Building a Respectful Workplace, GPS Your Best Life (co-author), and her latest Building a Respectful Workplace.

As a professional speaker, consultant, bestselling author and radio host Charmaine has shared the stage with global leaders like Lisa Nichols, and Janet Attwood, and has been featured in books with Deepak Chopra, Jack Canfield and Dr. Ken Blanchard. If you could have no-fluff motivation, results producing rich content, high energy humour, stories the audience talks about years later, and a presentation that inspires your people to step into action, what value would that bring to your next event? Charmaine’s presentations are full of content that attendees can implement immediately following her presentation.

How can Charmaine Hammond help your workplace or team? Charmaine works with businesses and organizations in these ways:

  • Seminars, Workshops,Webinars: Charmaine creates and presents customized educational and training programs to meet the needs of your organization
  • Speaking at your next company convention, all staff meeting or department staff meeting/safety meeting
  • Facilitating team building processes or Team Charter process
  • Mentoring with your leaders, HR or employees
  • Consulting to help your organization identify the issues and challenges getting in the way of performance and results and building solutions your organization can implement and continue long after working with Charmaine
  • Designing your company conflict management system
Charmaine Hammond’s Degrees and Certifications:
  • Masters Degree Conflict Analysis & Management, Royal Roads University
  • BA Social Development, University of Waterloo
  • Diploma Correctional Worker, Sheridan College
  • Diploma Social Work Studies, Renison College
  • Certificate Conflict Management, Alberta Arbitration & Mediation Society (AAMS)
  • Chartered Mediator (retired), AAMS

Charmaine Hammond’s Awards include:

  • Nominated for Ontario Premiers Award in Community Service (2016)
  • Recipient of the Alumni of the Year Award (2013, Renison College)
  • eWomenNetwork Business Matchmaker of the Year

Topic Presentations

Resilience is more than simply bouncing back after change, challenge crisis and adversity. It is a process of choosing a new course, setting the sails, and being the captain in your life. After surviving a near death sailing accident, Charmaine discovered the secrets to resilience and surviving life and business challenges. Now, more than ever, the skill and character of resilience is an essential quality for workplaces, teams, professionals and business success. Most managers and workers have to do more with less with the expectation of even better results! The current economic situation creates new challenges, change, and in some cases, uncertainty.  For some it’s immobility.

Resilience is a critical skill for individuals and businesses to Bounce Forward during change. Additional demands and adversity require “Resilience”. Discover why Charmaine refers to this as - Bouncing Forward, Charting Your Course to Resilience. Charmaine will weave through five key lessons she took away from the day that almost took her life.  These key lessons can transform an individual’s life, and/or grow businesses or an organization.

Learning Outcomes:


  • Gain more specific and practical tips, strategies and tools in becoming resilient

  • Explore the seven essentials to the resilient business and team

  • Engage in several resilience building, stress management and lifestyle management activities

  • Complete a Resilience Action Plan

  • Learn practical strategies to deal with procrastination, workplace fatigue, juggling priorities, managing time and energy

  • Explore strategies to ignite resilience both at work and in their personal lives.

We live in a fast paced and instant society, where we do more with less, and where teams are often flooded with information on a daily basis. The current economic downturn has created challenges and change, and in some cases, uncertainty. Resilience is a critical skill for individuals and businesses to bounce forward during change, demanding times and following adversity. Resilience is an essential skillset for a thriving successful workplace.

Participants will learn:


  • 5 steps to a resilient life

  • Practical steps to increase resilience on a daily basis

  • How to say no without guilt, to ask for help while maintaining your dignity and credibility

  • How to stay out of the drama at work

  • How to influence resilience in your team

Great teams don’t just happen… they are built by design, not default. When team members know and understand their working style, and the styles of others, they can more effectively and comfortably adapt their approach to communication, issue resolution and work together to build a team that stands the test of time. This presentation helps improve team performance, workplace relationships and productivity.

Participants will learn:


  • The 8 team challenges that get in the way of team performance and productivity

  • The 4 Working Styles and how this can transform a team

  • Practical strategies to build a learning culture

  • 3 essentials for moving through the various challenges by design, instead of by default.

Is your organization experiencing change or transition? Conflict (and unresolved conflict) often surfaces during periods of workplace change, which can complicate the change and create additional challenges to manage. Leading teams can be challenging at the best of times. Leading the conflict, change and crisis is difficult without the right tools. Leaders spend more than 60% of their time dealing with conflict and employee issues in the workplace. How a leader leads through change and conflict has significant influence on the results.

Participants will learn:


  • 5 musts for leaders when leading a team through change, conflict and challenging times

  • The essential tools, skills and processes that contribute to healthy and responsive conflict resolution

  • How to deal with obstacles and opportunities

  • Strategies to engage employees to be champions for the change and conflict resolution process

Respectful workplaces are safer workplaces. Respectful and resilient workplaces have less turnover, healthier team relations, and, produce results.

In this presentation, participants will learn:


  • 3 essentials to building a respectful workplace

  • How to create a team charter

  • Proven approaches to engage employees to be champions of a safe respectful workplace

  • How to deal with confrontation and bullying behaviours

  • How to create a culture of kindness, resilience and respect .

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.

Participants will learn:


  • How to turn a confrontation into a respectful conversation

  • 3 ways to manage drama that often surfaces with conflict

  • A road map for the courageous dialogue (a conflict resolution model)

  • 5 keys to dealing with difficult people to respond with confidence, congruence and clarity

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.

Participants will learn:


  • How to turn a confrontation into a respectful conversation

  • 3 ways to manage drama that often surfaces with conflict

  • A road map for the courageous dialogue (a conflict resolution model)

  • 5 keys to dealing with difficult people to respond with confidence, congruence and clarity

Charmaine Hammond and Carolyn Ellis are leadership experts, and in their Resilient Women Leaders series, participants will learn;


  • The key challenges that are keeping women in corporate, public and charitable leadership awake at night

  • What resilience means to leadership, and why it is so critical to your success and influence

  • 3 key takeaways from case studies from women leaders showing you the choices they make that turn their challenges and frustrations into fuel for success

  • One simple yet powerful practice you can use to hit the “Reset” button in those moments of stress, conflict or overwhelm so you can gracefully and quickly get back into your leadership zone

Workplace Violence Prevention is not only about creating safe respectful workplaces, it is about fostering an environment of trust, accountability and integrity. Most workplaces will not experience forms of physical violence however, escalating behaviours, threats, sabotage, and harassing behaviours are much more common. Government has issued legislation related to workplace violence prevention, safe workplaces and requirements for dealing with bullying and harassment. Make sure that you have the systems, policies, reporting processes and training to address these issues, create a safe environment and respond appropriate in times of crisis.

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English

Travels From

Vancourver, British Columbia

Bounce Forward: Building Inspired and Resilient Teams

We live in a fast paced and instant society, where we do more with less, and where teams are often flooded with information on a daily basis. The current economic downturn has created challenges and change, and in some cases, uncertainty. Resilience is a critical skill for individuals and businesses to bounce forward during change, demanding times and following adversity. Resilience is an essential skill-set for a thriving successful workplace.

Toby Says Be A buddy Not A Bully

GPS Your Best Life

Being our personal best is what it’s all about. Yet obstacles and roadblocks can detour us on the way to success, or even prevent us from getting there at all. GPS Your Best Life helps you determine exactly where you are now, and through practical strategies and assessment tools, helps you clarify what you want in your personal and career life—all can put you on the road to achieving what you want in your life, your career, and your relationships.

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