Marc Haine

Marc Haine

KEYNOTE SPEAKER

Edmonton , Alberta

Customer & Employee Experience Strategist | Hospitality Leadership Expert

  • Videos
  • Expertise
  • Podcasts
  • Media Interviews
  • Books
  • Articles
Marc Haine

The New Leadership Playbook for the (almost) Post-Pandemic World

Main Video

Marc Haine

Behavioural Interview Questions can be the Key to Getting Employees who stick around.

Video 2

Marc Haine

Welcome to Marc Haine Live

Video 3

  • Business Growth
  • Customer Service & Experience
  • Innovation & Creativity
  • Strategic Thinking
  • Business Leadership
  • Operational Process Improvement
  • Project Management
  • Communication
  • Corporations & Businesses
Marc Haine

Dune Nguyen

Marc Haine
Marc Haine Live
Marc Haine Interview On Customer Service
Marc Haine
Light! Camera! Action!
In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational...
Light! Camera! Action!
Marc Haine
The Secret Ingredient to A Successful Business? Your Suppliers
Most businesses are sitting on a goldmine of expertise and resources—and they don’t even realize it.

MARC HAINE BIOGRAPHY

Marc Haine is a leading customer and employee experience strategist, consultant, and professional speaker dedicated to helping organizations master the art of service excellence. With more than 35 years of experience in hospitality, retail, and other customer-facing industries, Marc has developed practical frameworks for leaders to design authentic, value-driven experiences that strengthen engagement and loyalty.

He is the author of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre, which redefines organizational culture through the analogy of live performance.

Marc Haine believes that the moment a guest, client, or employee interacts with a brand, it is showtime. He teaches that each interaction communicates a company’s values, mission, and integrity. As a trainer and speaker, Marc helps leaders connect the dots between culture, performance, and human emotion to deliver memorable experiences that stand out in competitive markets. His dynamic sessions explore how organizations can move from traditional customer service to the philosophy of being of service—placing compassion, generosity, and authenticity at the core of every touchpoint.

Marc Haine’s teaching integrates humour and humility as tools for leadership growth. He encourages leaders to cultivate a generous attitude and to lead with love and kindness first. His delivery is highly engaging, combining storytelling and strategic insight with practical takeaways that empower audiences to rethink how they design and deliver experiences.

Marc Haine has been featured as the host of Marc Haine Live and Experience Leadership: The Small Business Podcast, which together have reached more than 150,000 viewers worldwide. His leadership extends beyond business, as demonstrated through his volunteerism and community work. Marc is the 2023 Community Spirit Award recipient in Devon, Alberta, recognizing his long-standing contribution to local development and the arts.

He is the co-founder and president of Walk the Talks and East of 60 Productions Society, organizations that promote collaboration and creativity within communities.

Marc Haine also serves on the national board of the Canadian Association of Professional Speakers (CAPS), supporting professional excellence across Canada’s speaking industry. Known for his high energy, wit, and authenticity, Marc Haine brings a theatrical lens to business, helping leaders design “award-winning performances” for customers and employees alike.

He demonstrates how operational excellence and emotional intelligence merge to create workplaces where people feel seen, valued, and inspired to deliver their best.

When not on stage or consulting, Marc enjoys baking artisan bread, tossing pizzas, and performing stand-up comedy. He lives in Devon, Alberta, with his wife and an eclectic mix of pets, embodying his core philosophy of service, humour, humility, and staying uncomfortable.

Marc Haine Topic Presentations

Marc Haine Edmonton , Alberta, Canada delivers keynote presentations, workshops, fireside chats, moderated Q&A, and other presentation formats on a wide variety of topics. Each presentation is unique, customized and tailored for audiences, industries, conferences and event formats.

1. Lights! Camera! Action!: Designing Award-winning Customer Experiences

From Service to Being of Service: The Human Side of Excellence

Showtime Leadership: Inspiring Teams to Perform With Purpose

Culture By Design: Turning Employees Into Brand Ambassadors

The Power of Humour, Humility, and Staying Uncomfortable

Marc Haine Speaking Testimonials

Marc gave a great presentation. He was engaging, relatable, and has a great sense of humor, I was laughing throughout the presentation. He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability. Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.

Lyndi Hamon

Electrologist

I recently attended a brainstorming session that Marc conducted for the CAFP. Not only did Marc structured it in such a way that within an hour we had a list of valuable takeaways that I had thought would take at least three hours to uncover, but his level of engagement and energy, and use of humor meant that we ended up with excellent outcomes AND had a lot of fun along the way.

Kim McQuaite

Kim Communications

A few years ago I attended one of Marc’s workshops with a number of my front-line employees. We found the session helpful not only with dealing with difficult customers but our people felt they also applied the techniques to their everyday lives and with fellow staff members in resolving conflicts. Marc made the group feel comfortable enough to share stories and experiences as well as tactics that had worked for them in the past. I have attended many similar events where people were never as forthcoming as we experienced here. The material was pertinent and topical and Marc was able to make it relevant to everyone in the room. I have always prided myself on being a good conflict...

Jeff Millar

IGA Garden Markets

You May Also Like

Related Speakers

Meghan Agosta

Meghan Agosta

Olympic Champion & Police Constable | Leadership, Teamwork & Resilience Expert

Meghan Agosta

Speaker Topics

  • Leadership
  • Leadership and Change
  • Peak Performance
  • Teamwork
  • Resilience & Change
  • Adaptability & Agility
  • Burnout Prevention
  • Olympians & Olympics
  • First Responders
Meghan Agosta is an Olympic gold medallist with the Canadian women's hockey team, competing in four Olympic Winter Games. Renowned for her...
Elaine Allison

Elaine Allison

Leadership | Customer Service and Sales | Customer loyalty And Sales Expert

Featured

Elaine Allison

Speaker Topics

  • Brand Strategy & Storytelling
  • Business & Corporate
  • Business Ethics & Values
  • Business Growth
  • Business Leadership
  • Business Management
  • Collaboration
  • Communication
  • Confidence
Elaine Allison is a Certified Speaking Professional who specializes in customer service strategies and training. She is the author of the...
Erez Avramov

Erez Avramov

Resilience & Communication Expert | Leadership and Change Management Executive Coach

Erez Avramov

Speaker Topics

  • Resilience & Adversity
  • Leadership
  • Adaptability & Agility
  • Leadership and Change
  • Mindset & Attitude
  • Performance
  • Reinvention
  • Empowerment
Erez Avramov is a resilience expert, keynote speaker, and executive coach recognized as “the Man Who Refuses to Die.” A former elite...
Dr. George Ayee

Dr. George Ayee

Leadership | Change And Transformation Expert

Dr. George Ayee

Speaker Topics

  • Business & Corporate
  • Business Growth
  • Business Leadership
  • Business Management
  • Change Management
  • Disruption Management
  • Employee Management
  • Global Business & Trade
  • HR & Corporate Culture
George Ayee is an organizational effectiveness, corporate change leader, business transformation, coach, professional speaker & consultant...
Calgary Calgary, Alberta
Josef Azam

Josef Azam

Digital Marketing Expert | Leadership Coach And Motivational Speaker

Featured

Josef Azam

Speaker Topics

  • Business Growth
  • Innovation & Creativity
  • Digital & Social Media Marketing
  • Sales
  • Strategic Thinking
  • Business Leadership
  • Corporate Responsibility (CSR)
  • Public Relations & Media Training
  • Future of Work
Josef Azam is a successful entrepreneur and digital marketing expert at the same time a fitness and health advocate and speaker. Josef...
Rachel Baptiste

Rachel Baptiste

Human-First Culture Strategist | DEI Transformation | Executive Coaching Expert

Featured

Rachel Baptiste

Speaker Topics

  • Organizational Leadership
  • Leadership Development
  • Personal Leadership
  • Talent Management
  • Workplace Culture
  • Trust Relationships
  • Psychological Safety
  • Inclusive Leadership
  • Corporations & Businesses
Rachel Baptiste is a Human-First Culture Strategist, executive coach, and leadership expert known for advancing equity, diversity, and...
Joanna Barclay

Joanna Barclay

Corporate Culture Change Expert And Mindful Conscious Leadership Consultant

Featured

Joanna Barclay

Speaker Topics

  • Adaptability & Agility
  • Business & Corporate
  • Business Growth
  • Business Leadership
  • Business Management
  • Change Management
  • Employee Retention
  • Entrepreneurship
  • Excellence & Success
Joanna Barclay is a global speaker and author on cultural transformation, building high performing workplace cultures, & conscious...
Dr. Dean Barnes

Dr. Dean Barnes

Leadership & Equity Specialist | Representation, Storytelling & Education Expert

Dr. Dean Barnes

Speaker Topics

  • Leadership
  • Diversity, Equity & Inclusion
  • Inclusive Leadership
  • Teamwork
  • Cultural Diversity
  • Leadership and Change
  • Business & Corporate
  • Athletes & Sports
  • Inspirational Leadership
Dr. Dean Barnes is a Canadian speaker, podcaster, collector, and education leader who shares powerful stories of leadership, equity, and...
Burlington Burlington, Ontario
Richard Bartrem

Richard Bartrem

Former WestJet VP | Leadership & Workplace Culture | Branding and Marketing Expert

Featured

Richard Bartrem

Speaker Topics

  • Business Growth
  • Customer Service & Experience
  • Innovation & Creativity
  • Brand Strategy & Storytelling
  • Business Ethics & Values
  • Business Leadership
  • Public Relations & Media Training
  • Consumer Behaviour
Richard Bartrem is the former VP of Marketing Communications at West Jet, who is now a speaker and expert on leadership, brand, marketing &...
Calgary Calgary, Alberta
Dina Bell-Laroche

Dina Bell-Laroche

Business Leader & Leadership Coach | Designing Healthy Cultures | Grief & Loss Literacy

Dina Bell-Laroche

Speaker Topics

  • Business & Corporate
  • Business Growth
  • Leadership
  • Personal Leadership
  • Women's Leadership
  • Innovation & Creativity
  • Leadership Development
  • Peak Performance
  • Health & Wellness
Dina Bell-Laroche is a grief doula and death educator that has been advocating for grief and loss literacy since the death of her younger...
Caroline Berglund

Caroline Berglund

Leadership and Team Building | Psychological Safety & Purpose Driven Life Expert

Featured

Caroline Berglund

Speaker Topics

  • Collaboration
  • Communication
  • Conflict Resolution
  • Diversity, Equity & Inclusion
  • Employee Engagement
  • Employee Management
  • Humour in the Workplace
  • Hybrid Workplace
  • Inclusive Leadership
Caroline Berglund is a writer, speaker, workshop facilitator, and storyteller with more than twenty-five years of experience helping...
Calgary Calgary, Alberta
Mark Black

Mark Black

Survivor | Leadership | Breakthrough | Performance | Resilience & Change Expert

Mark Black

Speaker Topics

  • Business Leadership
  • Change Management
  • Disability
  • Excellence & Success
  • Mental Health
  • Mindset & Goal Accomplishment
  • Personal Leadership
  • Health Performance
  • Mindset & Attitude
Mark Black is a heart and double-lung transplant recipient turned four-time marathon runner who exemplifies resilience through lived...

FAQ

How to book Marc Haine for an event?

Marc Haine keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Marc Haine delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Marc Haine from Edmonton, Alberta for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in booking Marc Haine for an event?

Are you looking to hire Marc Haine for your event? Marc Haine Edmonton, Alberta is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Marc Haine is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Marc Haine is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Marc Haine from Speakers Canada's roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Marc Haine to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Marc Haine creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with one of our leading expert speaker like Marc Haine from Edmonton, Alberta offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Marc Haine is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Marc Haine focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Marc Haine will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Marc Haine's presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Marc Haine speaker for your annual general meeting, conference, summit, or convention in Canada.

How much does it cost to hire Marc Haine for a keynote presentation or virtual event?

Marc Haine is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada's talent have different ways to assess their fees, and Marc Haine speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Marc Haine to check availability or confirm the pricing and associated costs to hire a great speaker like Marc Haine for your event. As Marc Haine's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization's behalf to try to help you get in touch with Marc Haine and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

Marc Haine Disclaimer

Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Marc Haine for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Marc Haine, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada's top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Marc Haine we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization's event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Marc Haine about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker's fees. If you are looking to hire Marc Haine, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.