Brian Lee

Keynote Speaker | Calgary, Alberta

Certified Speaking Professional
Healthcare's Engagement Expert & Best Selling Author

Brian Lee Expertise Conflict Resolution, Employee Engagement, Employee Management, Leadership Development, Peak Performance, Health & Wellness, Time Management & Productivity, Healthcare Innnovation and Health and Safety.

Brian Lee

About Brian Lee

Brian Lee, CSP, is one of North America’s leading experts in healthcare patient satisfaction, staff engagement, and culture change. For more than three decades, he has guided hospitals and healthcare organizations to achieve measurable improvements in patient experience, staff morale, and leadership alignment. Recognized by the National Speakers Association as a Certified Speaking Professional, Brian has spoken in every state and province across North America and in more than a dozen countries worldwide. A bestselling author of multiple books, he continues to advance excellence in healthcare service, organizational performance, and leadership engagement.

Brian Lee Videos

Brian Lee - Healthcare's Engagement Expert

Empowerment Bundle

Inspiring 5 Star Patient Kindness

Reignite: Part 1

Ph Skip Navigation Search Create Avatar Image Patient Experien

Brian Lee Interviews & Podcasts

Creating Patient Relationship Experts: Compassion & Courage

Brian Lee

BRIAN LEE BIOGRAPHY

Brian Lee, CSP, is an internationally recognized healthcare expert specializing in patient satisfaction, staff engagement, and culture transformation. He has dedicated his career to helping healthcare organizations achieve measurable improvements in service excellence, organizational culture, and leadership development.

Brian Lee has earned the prestigious Certified Speaking Professional designation from the National Speakers Association, a credential achieved by fewer than 700 speakers across North America. For more than thirty years, he has guided hospitals and health systems toward measurable improvement in patient experience and employee engagement, with many of his clients earning national recognition for world-class service outcomes. He has been named the number one customer service speaker in the world twice by the International Customer Service Association Conference. This recognition reflects his expertise, energy, and ability to inspire measurable action among healthcare professionals.

Brian Lee has delivered presentations in every state and province across North America and in more than a dozen countries worldwide, traveling over 150,000 miles annually to meet the growing demand for his expertise. He is the author of eight books and more than sixty educational programs, including Satisfaction Guaranteed and Keep Your Nurses and Healthcare Professionals for Life, both considered foundational resources for healthcare leaders.

His book Essential Strategies to Become the Healthcare Employer of Choice is frequently referenced by administrators and executives aiming to build retention-centered organizations.

Brian Lee’s research and educational frameworks have influenced healthcare organizations across several continents and have become central to the advancement of service excellence initiatives in the industry. His teaching emphasizes actionable methods to enhance patient, staff, and physician loyalty, especially in the era of HCAHPS and value-based purchasing.

Brian Lee’s sessions are known for their relevance, humor, and step-by-step recommendations that empower participants to act immediately. His delivery combines data-driven insight with practical implementation strategies that sustain improvement long after his presentations conclude.

As a leadership coach, Brian works with executives and senior leadership teams to align vision, communication, and culture with the organization’s mission of compassionate care. He has authored and developed numerous training resources designed to elevate performance, including audio and video programs adopted by healthcare systems throughout North America.

Brian Lee is also the founder of a national healthcare service excellence conference that showcases best practices in service excellence and cultural transformation.

Outside of his professional life, Brian is a lifelong fitness enthusiast, marathon runner, and competitive dancer who brings the same discipline, joy, and energy to every aspect of his work and life.

Brian Lee Topic Presentations

Brian Lee Calgary, Alberta, Canada delivers keynote presentations, workshops, fireside chats, moderated Q&A, and other presentation formats on a wide variety of topics. Each presentation is unique, customized and tailored for audiences, industries, conferences and event formats.

Resilience, Retention and Self-care for Leaders

Reignite the Patient Experience

Secrets of the Staffing Fix

How to Lead in the New Normal

Driving a Renewed Culture of Engagement

Gain a Buy-in from Everyone for Anything

Reimagining Healthcare Engagement

How Hospitals Can Win Back Every Single Patient

Customized Keynote

Ignite the Best: Empower the Rest

The Magic of Engagement™

Brian Lee Books & Articles

Satisfaction Guaranteed – Satisfy Every Customer Every Time
Satisfaction Guaranteed – Satisfy Every

How to satisfy every customer, every time! Book by Brian Lee

Keep Your Nurses & Healthcare Professionals for Life
Keep Your Nurses & Healthcare Professionals for

The four imperative to inspire, retain, motivate and empower , patient focused nurses and everyone else. Book by Brian Lee

Skillful Physician Communication
Skillful Physician

Master of the communication skills of a compassionate patient-experience. Book by Brian Lee

Rural Hospital Renaissance
Rural Hospital

A game chaning blueprint for a patient driven future. Book by Brian Lee

Brian Lee Speaking Testimonials

"Our attendees also greatly appreciate your complete engagement with them and how Brian Lee tailored his two talks with pictures and quotes from participants and the other speakers. This special touch made us feel like we were your only thought in the world and made a very positive impression that will last for quite some time. Not only were we educated, but we were also entertained."

Dena Jarog, DNP, RN

Executives, Program Chair
Wisconsin Organization of Nurse

"Your presentation was engaging, informative, and entertaining, and our attendees were delighted. We especially appreciated the many insightful approaches you shared with our group, and your story-based methodology was most appreciated."

Robert Duehmig

Interim Director
Oregon Office of Rural Health

"Once again, your presentation was exactly what we asked for and more. You were engaging and entertaining, all while delivering information that was relevant to each person in the room. Your message was challenging and encouraging to the health care professionals who left that conference ready to bring new ideas and energy to their hospitals and patients. Your ability to interact with the audience by incorporating them into your presentation helps them be attentive and responsive. With that, we saw attendees who were clearly seeing new ways to improve their patient engagement for the first time."

Julia Kettlewell, MPH, BSN, RNP

Director of Quality
AFMC

"Attendees found your presentation both fitting and insightful, dealing not only with issues confronting rural hospitals across the country, but spotlighting straightforward methods to improve the patient experience in those hospitals. Your recommendations of the Four Must-Haves are environmental game changers for those hospitals and clinics struggling financially today."

Margaret Vaughn

Executive Director
Illinois Rural Health Association

"Thank you for your outstanding presentation as a keynote speaker. Your presentation of Hardwiring a 5 Star Community Health Experience was as insightful as it was entertaining. Your targeted, focused delivery was on point and the attendees were able to implement many of your suggestions as soon as they were back in their health centers. You immediately connected with the group and lead them through a story based methodology that was truly enjoyable, and therefore valuable to all."

Philip L. Morphew

CEO
Indiana Primary Health Care Association

"Starting off the conference with Brian’s presentation was one of the best things we did. Brian Lee’s energy, his ability to engage his audience, and his material were exactly what we were looking for to kick off our conference. I recommend Brian Lee and his organization for HCAHPS improvement, quality improvement, and speaking at your next big event. Feel free to contact me."

Ms. Kyle Cameron, MS

Flex Program Manager
Office of Rural Health, Wyoming Department of Health

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Frequently Asked Questions

What is Brian Lee known for and what is their expertise as a keynote speaker in Canada?

Brian Lee is known for defined subject matter expertise based on professional experience and industry background. As a keynote speaker in Canada for conferences and conventions, their presentations align with organizational objectives and audience outcomes. Corporate keynote speakers in Canada are selected based on credibility, relevance, and practical application. Expertise alignment supports informed booking decisions. Read More

What topics does Brian Lee speak on for conferences, conventions, corporate events, and annual general meetings in Canada?

Brian Lee delivers keynote presentations on defined topic areas confirmed during booking. Canadian business speakers for corporate meetings in Canada align topic selection with event objectives and audience priorities. Conference speakers in Canada adapt messaging for conventions, trade shows, and summits. Topics are finalized prior to written confirmation. Read More

How do I know if Brian Lee is the right fit for my audience, conference, convention, or AGM?

Brian Lee is evaluated based on audience alignment, event objectives, and subject matter relevance. Event planners booking keynote speakers in Canada for corporate conferences review experience, delivery style, and industry context. Canadian business speakers for annual general meetings must align with program goals and audience expectations. Fit is clarified during the pre decision call. Read More

Where is Brian Lee from and where do they speak across Canada?

Brian Lee is from Calgary, Alberta and is available for events across Canada. Conference speakers in Canada frequently travel nationally with defined travel terms. Corporate keynote speakers coordinate scheduling through structured agreements. Availability is confirmed through formal inquiry. Read More

Is Brian Lee available as a virtual keynote speaker for online conferences, webinars, or hybrid events in Canada?

Brian Lee is available as a virtual keynote speaker for online conferences, corporate webinars, and hybrid events in Canada. Virtual keynote speakers in Canada deliver structured presentations adapted for remote audiences. Format, platform coordination, and timing are confirmed during booking. Virtual availability is documented through written agreement in Canada. Read More

Does Brian Lee deliver keynote presentations, workshops, training sessions, breakout sessions, fireside chats, or panel discussions?

Brian Lee may deliver keynote presentations as well as workshops and breakout sessions. Canadian business speakers for corporate training in Canada define session length and format during booking. Conference speakers may also participate in fireside chats or panel discussions depending on program design. Session formats are confirmed in writing. Read More

How do I contact Brian Lee to check availability and begin the booking process in Canada?

Brian Lee is contacted through Speakers Bureau of Canada to confirm availability and event details. Event planners and meeting planners typically schedule a pre decision call to clarify format, objectives, and scope. Booking begins once event requirements are defined. Written confirmation follows agreement execution. Read More

How do I book Brian Lee for a conference, convention, trade show, summit, or corporate meeting in Canada?

Brian Lee is booked through a structured agreement process confirming availability, fee structure, and logistics. Booking keynote speakers in Canada for conventions and trade shows includes written contracts and defined payment terms. Canadian business speakers for annual general meetings require scope confirmation before date holds convert to confirmed status. Booking is finalized upon agreement execution. Read More

How much does it cost to book Brian Lee as a keynote speaker in Canada?

Brian Lee keynote speaker fees depend on event type, audience size, format, and location. The cost to book a keynote speaker in Canada varies based on preparation scope and delivery structure. Corporate keynote speakers in Canada confirm fees through a booking agent and written agreement. Final pricing reflects defined scope and contract terms. Read More

Are there additional costs to hire Brian Lee for a corporate event, convention, or trade show in Canada?

Additional costs to hire Brian Lee may include travel expenses, extended sessions, workshops, meet and greets, emcee duties, or event host roles. Keynote speakers in Canada for business conventions often separate honorarium from travel and related logistics. Canadian business speakers confirm these components in writing before agreement execution. All additional costs are outlined contractually. Read More

How far in advance should I book Brian Lee for a conference, convention, or business meeting in Canada?

Brian Lee should be booked once event dates, location, and format are confirmed. Conference speakers in Canada often secure dates several months in advance. Corporate keynote speakers for annual general meetings may have limited availability during peak seasons. Early inquiry improves confirmation certainty. Read More

Is Brian Lee represented by an agent in Canada and how is the agreement handled?

Brian Lee is represented by Speakers Bureau of Canada for booking coordination and agreement management. Keynote speakers in Canada often work through an agency to formalize contracts and payment handling. Agent representation ensures structured communication between organizers and the speaker. Representation clarifies agreement terms before confirmation. Read More