Marc Gordon

Keynote Speaker | Toronto, Ontario

Customer Experience Strategist
Leadership, Service Excellence & Brand Loyalty Expert

Marc Gordon Expertise Business Growth, Customer Service & Experience, Brand Strategy & Storytelling, Sales, Entrepreneurship, Project Management, Adaptability & Agility and Influence & Negotiation.

Marc Gordon

About Marc Gordon

Marc Gordon is an internationally recognized customer experience expert, speaker, and media commentator known for his evidence-based approach to service excellence and brand loyalty. Featured on television, radio, and in print, he has been called a “marketing superstar” by the Oprah Winfrey Network. Marc’s work integrates the science of human behaviour with proven business strategies to help organizations build service models that increase customer loyalty, sales performance, and employee engagement. Having worked with more than one thousand organizations across forty industries, Marc Gordon is a trusted authority on customer experience, communication, and the creation of high-performing workplace cultures.

Marc Gordon Videos

Marc Gordon - Speaker Demo Reel

Selling Happiness Highlights

Marc Gordon Intro

Marc Gordon Interviews & Podcasts

Customer Service with Marc Gordon

Exceeding Expectations with Marc Gordon

Creating Amazing Customer Experiences: Marc Gordon Ep 300

MARC GORDON BIOGRAPHY

Marc Gordon is an internationally recognized authority on customer experience, communication, and service excellence. He is known for providing organizations with strategies that increase customer loyalty, improve employee engagement, and drive sustainable growth.

Marc has been featured on major television networks, radio programs, and in national publications, where he shares insights into customer service, brand strategy, and social media behaviour. The Oprah Winfrey Network referred to him as a “marketing superstar,” recognizing his contribution to advancing the field of customer experience.

Through his presentations, Marc Gordon combines humour, research, and real-world examples to make customer experience concepts both accessible and practical. His speaking engagements are designed to inspire audiences to deliver experiences that engage customers and empower employees.

Over the course of his career, Marc has worked with more than one thousand organizations spanning forty industries, including retail, financial services, healthcare, hospitality, and technology. His methods have resulted in measurable gains in customer satisfaction, loyalty, and productivity.

Marc’s philosophy is grounded in the belief that exceptional customer experiences are built on clarity, empathy, and consistency. He teaches companies how to align internal operations with customer expectations to create meaningful and lasting connections.

As a trusted advisor to businesses and associations, Marc’s expertise supports leaders seeking to enhance their organization’s reputation and competitive edge through people-first service strategies. His programs integrate the science of human behaviour with practical frameworks for communication and relationship management, helping teams deliver value through every interaction.

Marc’s presentations are known for their engaging delivery, relatable stories, and immediately applicable insights. He takes pride in tailoring every session to align with the audience’s unique challenges and objectives. Beyond the stage, Marc provides pre-event and post-event support to ensure continued learning and engagement. He develops customized video content, conducts interviews with key stakeholders, and provides exclusive online resources to help participants implement his strategies effectively.

He is regularly invited to contribute to media discussions and professional panels on topics including customer retention, service recovery, and digital communication ethics. Marc Gordon’s expertise extends beyond presentations, as he partners with event organizers to maximize audience impact through panel participation, Q&A sessions, and sponsor engagements. His credibility, professionalism, and commitment to excellence have made him a respected voice among leaders focused on building strong customer and employee relationships.

Marc’s work continues to influence how organizations view service as a competitive advantage and a reflection of their brand integrity. Through his speaking, consulting, and media presence, Marc Gordon remains a leading figure in shaping the future of customer experience.

Marc Gordon Topic Presentations

Marc Gordon Toronto, Ontario, Canada delivers keynote presentations, workshops, fireside chats, moderated Q&A, and other presentation formats on a wide variety of topics. Each presentation is unique, customized and tailored for audiences, industries, conferences and event formats.

Selling Happiness: How to Create Customer Experiences That Inspire Loyalty and Increase Sales.

The Selling Happiness Interactive Workshop: The Most Fun You’ll Have Learning How to Make Your Customers Happy.

No Apologies Needed: How to Turn Upset Customers into Loyal Fans.

Marc Gordon Books & Articles

Marc Gordon Speaking Testimonials

"Marc was totally on from the second they announced his name. I was so entertained that I didn’t even realize I was learning. Every conference needs Marc Gordon on their stage.  "

Marc Forgette

Business Development Manager
Tourism London

"Marc brought massive value to our event. He was humble, thought-provoking, and full of positive energy. Everyone loved him.  "

Dr. Sepehr Tarverdian

CEO
World Management Forum, Iran

"This presentation has had a huge impact on how our teams communicate and service the needs of our clients. They have taken a more proactive role in sales yet do not actively sell. The result has been a 6-8 percent increase in sales in addition to higher FCR scores.  "

Joseph Cheng

President
Prilink

"A wonderfully entertaining and informative presentation. This is how every company should manage their salespeople. It’s better for the customer and better for the company. We look forward to putting many of the ideas Marc shared into practice.  "

Rahmi Benali

Operations Director
Telkom

"A powerful presentation that made us thoroughly re-examine a number of our customer service policies and procedures. I believe we will be a better company because of it. Marc’s advice and stories highlighted the need for every company to up its game. A powerful presentation that inspired us to re-examine a number of our customer service policies and procedures. I believe we will be a better company because of it.  "

Rafael Arroyo

Market Manager
Travelocity

"Marc’s ability to energize an audience was felt as soon as he hit the stage. His energy, storytelling, and clarity helped drive home key concepts. The response was overwhelmingly positive.  "

Richard Carleton

CEO
The Canadian Securities Exchange

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Frequently Asked Questions

What is Marc Gordon known for and what is their expertise as a keynote speaker in Canada?

Marc Gordon is known for defined subject matter expertise based on professional experience and industry background. As a keynote speaker in Canada for conferences and conventions, their presentations align with organizational objectives and audience outcomes. Corporate keynote speakers in Canada are selected based on credibility, relevance, and practical application. Expertise alignment supports informed booking decisions. Read More

What topics does Marc Gordon speak on for conferences, conventions, corporate events, and annual general meetings in Canada?

Marc Gordon delivers keynote presentations on defined topic areas confirmed during booking. Canadian business speakers for corporate meetings in Canada align topic selection with event objectives and audience priorities. Conference speakers in Canada adapt messaging for conventions, trade shows, and summits. Topics are finalized prior to written confirmation. Read More

How do I know if Marc Gordon is the right fit for my audience, conference, convention, or AGM?

Marc Gordon is evaluated based on audience alignment, event objectives, and subject matter relevance. Event planners booking keynote speakers in Canada for corporate conferences review experience, delivery style, and industry context. Canadian business speakers for annual general meetings must align with program goals and audience expectations. Fit is clarified during the pre decision call. Read More

Where is Marc Gordon from and where do they speak across Canada?

Marc Gordon is from Toronto, Ontario and is available for events across Canada. Conference speakers in Canada frequently travel nationally with defined travel terms. Corporate keynote speakers coordinate scheduling through structured agreements. Availability is confirmed through formal inquiry. Read More

Is Marc Gordon available as a virtual keynote speaker for online conferences, webinars, or hybrid events in Canada?

Marc Gordon is available as a virtual keynote speaker for online conferences, corporate webinars, and hybrid events in Canada. Virtual keynote speakers in Canada deliver structured presentations adapted for remote audiences. Format, platform coordination, and timing are confirmed during booking. Virtual availability is documented through written agreement in Canada. Read More

Does Marc Gordon deliver keynote presentations, workshops, training sessions, breakout sessions, fireside chats, or panel discussions?

Marc Gordon may deliver keynote presentations as well as workshops and breakout sessions. Canadian business speakers for corporate training in Canada define session length and format during booking. Conference speakers may also participate in fireside chats or panel discussions depending on program design. Session formats are confirmed in writing. Read More

How do I contact Marc Gordon to check availability and begin the booking process in Canada?

Marc Gordon is contacted through Speakers Bureau of Canada to confirm availability and event details. Event planners and meeting planners typically schedule a pre decision call to clarify format, objectives, and scope. Booking begins once event requirements are defined. Written confirmation follows agreement execution. Read More

How do I book Marc Gordon for a conference, convention, trade show, summit, or corporate meeting in Canada?

Marc Gordon is booked through a structured agreement process confirming availability, fee structure, and logistics. Booking keynote speakers in Canada for conventions and trade shows includes written contracts and defined payment terms. Canadian business speakers for annual general meetings require scope confirmation before date holds convert to confirmed status. Booking is finalized upon agreement execution. Read More

How much does it cost to book Marc Gordon as a keynote speaker in Canada?

Marc Gordon keynote speaker fees depend on event type, audience size, format, and location. The cost to book a keynote speaker in Canada varies based on preparation scope and delivery structure. Corporate keynote speakers in Canada confirm fees through a booking agent and written agreement. Final pricing reflects defined scope and contract terms. Read More

Are there additional costs to hire Marc Gordon for a corporate event, convention, or trade show in Canada?

Additional costs to hire Marc Gordon may include travel expenses, extended sessions, workshops, meet and greets, emcee duties, or event host roles. Keynote speakers in Canada for business conventions often separate honorarium from travel and related logistics. Canadian business speakers confirm these components in writing before agreement execution. All additional costs are outlined contractually. Read More

How far in advance should I book Marc Gordon for a conference, convention, or business meeting in Canada?

Marc Gordon should be booked once event dates, location, and format are confirmed. Conference speakers in Canada often secure dates several months in advance. Corporate keynote speakers for annual general meetings may have limited availability during peak seasons. Early inquiry improves confirmation certainty. Read More

Is Marc Gordon represented by an agent in Canada and how is the agreement handled?

Marc Gordon is represented by Speakers Bureau of Canada for booking coordination and agreement management. Keynote speakers in Canada often work through an agency to formalize contracts and payment handling. Agent representation ensures structured communication between organizers and the speaker. Representation clarifies agreement terms before confirmation. Read More