Marc Gordon

Marc Gordon

KEYNOTE SPEAKER

Toronto, Ontario

Customer Experience Strategist | Leadership, Service Excellence & Brand Loyalty Expert

  • Videos
  • Expertise
  • Podcasts
  • Media Interviews
Marc Gordon

Marketing for Your Future with Marc Gordon from The Customer Experience Expert

Main Video

Marc Gordon

Brand Champion Highlights

Video 2

Marc Gordon

Selling Happiness Highlights

Video 3

Marc Gordon

Marc Gordon Intro

Video 4

Marc Gordon

Marc Gordon - Speaker Demo Reel

Video 5

  • Business Growth
  • Customer Service & Experience
  • Brand Strategy & Storytelling
  • Sales
  • Entrepreneurship
  • Project Management
  • Adaptability & Agility
  • Influence & Negotiation
Marc Gordon

The Health and Habit Podcast

Exceeding Expectations With Marc Gordon
Marc Gordon

Incredible Life Creator

Creating Amazing Customer Experiences: Marc Gordon Ep 300
Marc Gordon
CTV News Montreal
Customer Service With Marc Gordon

MARC GORDON BIOGRAPHY

Marc Gordon is an internationally recognized authority on customer experience, communication, and service excellence. He is known for providing organizations with strategies that increase customer loyalty, improve employee engagement, and drive sustainable growth.

Marc has been featured on major television networks, radio programs, and in national publications, where he shares insights into customer service, brand strategy, and social media behaviour. The Oprah Winfrey Network referred to him as a “marketing superstar,” recognizing his contribution to advancing the field of customer experience.

Through his presentations, Marc Gordon combines humour, research, and real-world examples to make customer experience concepts both accessible and practical. His speaking engagements are designed to inspire audiences to deliver experiences that engage customers and empower employees.

Over the course of his career, Marc has worked with more than one thousand organizations spanning forty industries, including retail, financial services, healthcare, hospitality, and technology. His methods have resulted in measurable gains in customer satisfaction, loyalty, and productivity.

Marc’s philosophy is grounded in the belief that exceptional customer experiences are built on clarity, empathy, and consistency. He teaches companies how to align internal operations with customer expectations to create meaningful and lasting connections.

As a trusted advisor to businesses and associations, Marc’s expertise supports leaders seeking to enhance their organization’s reputation and competitive edge through people-first service strategies. His programs integrate the science of human behaviour with practical frameworks for communication and relationship management, helping teams deliver value through every interaction.

Marc’s presentations are known for their engaging delivery, relatable stories, and immediately applicable insights. He takes pride in tailoring every session to align with the audience’s unique challenges and objectives. Beyond the stage, Marc provides pre-event and post-event support to ensure continued learning and engagement. He develops customized video content, conducts interviews with key stakeholders, and provides exclusive online resources to help participants implement his strategies effectively.

He is regularly invited to contribute to media discussions and professional panels on topics including customer retention, service recovery, and digital communication ethics. Marc Gordon’s expertise extends beyond presentations, as he partners with event organizers to maximize audience impact through panel participation, Q&A sessions, and sponsor engagements. His credibility, professionalism, and commitment to excellence have made him a respected voice among leaders focused on building strong customer and employee relationships.

Marc’s work continues to influence how organizations view service as a competitive advantage and a reflection of their brand integrity. Through his speaking, consulting, and media presence, Marc Gordon remains a leading figure in shaping the future of customer experience.

Marc Gordon Topic Presentations

Marc Gordon Toronto, Ontario, Canada delivers keynote presentations, workshops, fireside chats, moderated Q&A, and other presentation formats on a wide variety of topics. Each presentation is unique, customized and tailored for audiences, industries, conferences and event formats.

Selling Happiness: How to Create Customer Experiences That Inspire Loyalty and Increase Sales.

The Selling Happiness Interactive Workshop: The Most Fun You’ll Have Learning How to Make Your Customers Happy.

No Apologies Needed: How to Turn Upset Customers Into Loyal Fans.

Marc Gordon Speaking Testimonials

Marc was totally on from the second they announced his name. I was so entertained that I didn’t even realize I was learning. Every conference needs Marc Gordon on their stage.  

Marc Forgette

Business Development Manager
Tourism London

Marc brought massive value to our event. He was humble, thought-provoking, and full of positive energy. Everyone loved him.  

Dr. Sepehr Tarverdian

CEO
World Management Forum, Iran

This presentation has had a huge impact on how our teams communicate and service the needs of our clients. They have taken a more proactive role in sales yet do not actively sell. The result has been a 6-8 percent increase in sales in addition to higher FCR scores.  

Joseph Cheng

President
Prilink

A wonderfully entertaining and informative presentation. This is how every company should manage their salespeople. It’s better for the customer and better for the company. We look forward to putting many of the ideas Marc shared into practice.  

Rahmi Benali

Operations Director
Telkom

A powerful presentation that made us thoroughly re-examine a number of our customer service policies and procedures. I believe we will be a better company because of it. Marc’s advice and stories highlighted the need for every company to up its game. A powerful presentation that inspired us to re-examine a number of our customer service policies and procedures. I believe we will be a better company because of it.  

Rafael Arroyo

Market Manager
Travelocity

Marc’s ability to energize an audience was felt as soon as he hit the stage. His energy, storytelling, and clarity helped drive home key concepts. The response was overwhelmingly positive.  

Richard Carleton

CEO
The Canadian Securities Exchange

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FAQ

How to book Marc Gordon for an event?

Marc Gordon keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Marc Gordon delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Marc Gordon from Toronto, Ontario for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in booking Marc Gordon for an event?

Are you looking to hire Marc Gordon for your event? Marc Gordon Toronto, Ontario is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Marc Gordon is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Marc Gordon is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Marc Gordon from Speakers Canada's roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Marc Gordon to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Marc Gordon creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with one of our leading expert speaker like Marc Gordon from Toronto, Ontario offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Marc Gordon is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Marc Gordon focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Marc Gordon will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Marc Gordon's presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Marc Gordon speaker for your annual general meeting, conference, summit, or convention in Canada.

How much does it cost to hire Marc Gordon for a keynote presentation or virtual event?

Marc Gordon is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada's talent have different ways to assess their fees, and Marc Gordon speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Marc Gordon to check availability or confirm the pricing and associated costs to hire a great speaker like Marc Gordon for your event. As Marc Gordon's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization's behalf to try to help you get in touch with Marc Gordon and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

Marc Gordon Disclaimer

Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Marc Gordon for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Marc Gordon, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada's top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Marc Gordon we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization's event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Marc Gordon about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker's fees. If you are looking to hire Marc Gordon, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.