Carolyn Stern

It’s time to debunk the myth that sharing our emotions and being honest about how we are feeling is a sign of weakness. It’s time for our corporate world to stop encouraging people to stuff down their feelings while at work. It’s time to make friends with our feelings. Because if we stop being so scared of our emotions and look for the wisdom they provide us, we can change how we connect, communicate, and lead.

In this keynote, you will start to learn the emotional skills and mental strategies needed to be stronger and more intelligent than your feelings and to help others learn to explore their emotions. Emotions should not be feared but celebrated. A wealth of amazing possibilities are available if we learn to harness the superpower of our emotions.

Audience Takeaways:

• Recognize the risks of ignoring emotions in the workplace.
• Understand why emotions matter and how to overcome fear of addressing them.
• Develop emotional skills and strategies to lead with impact.
• Enhance self-awareness of your emotional tendencies to improve communication.
• Foster a culture that celebrates emotions as a source of wisdom and innovation.

In today’s fast-paced world, leaders must manage emotions with composure and respect. Emotional regulation and effective communication prevent misunderstandings, strengthen relationships, and foster collaboration. This keynote introduces a five-step model, The High EI Way, to help you take back the wheel and put you in the driver’s seat of your emotions rather than them driving you off course. Understanding triggers, responding thoughtfully, and expressing confidence can turn conflicts into productive discussions while maintaining professionalism.

Discover tools to check your mirrors, steer clear of emotional potholes, and prevent interpersonal collisions. Learn to embrace emotions and navigate tough situations with strength and respect. Let this keynote guide you toward emotional mastery, equipping you with skills to always take the high road so you can lead with confidence and communicate with poise while staying in control of your emotions.

Audience Takeaways:

• Discover a proven five-step model to master emotional control.
• Learn to navigate challenges with professionalism, respect, and strength.
• Strengthen interpersonal connections and avoid miscommunication.
• Develop practical strategies to manage emotional triggers and boost productivity.
• Build emotional resilience to thrive under pressure.

All organizations want actively engaged employees who are enthusiastic about their work, inspired and motivated by their leaders, empowered with autonomy to do their job their way, and confident they can achieve excellence. In this keynote, you’ll discover the key leadership traits and skills needed to create a culture of engagement where employees feel connected, appreciated, and fulfilled in their roles.

When your team feels genuinely valued and confident in their contributions, their performance and commitment will soar. You’ll leave with actionable strategies to foster a thriving, high-performance culture that drives both employee success and organizational growth.

Audience Takeaways:

• Discover leadership traits that inspire engagement and commitment.
• Learn strategies to create a workplace culture of connection, appreciation and fulfillment.
• Empower teams with autonomy and confidence to achieve excellence.
• Foster high-performance behaviors that drive organizational success.
• Enhance employee commitment for sustained growth and impact.

In today’s workplaces, multiple generations work side by side, each bringing unique perspectives, motivations, values, and communication styles. To be an effective leader, it’s crucial to understand these differences and leverage them for success.

This keynote will show you how to use emotional intelligence to bridge generational gaps, foster inclusion, and unlock the full potential of your diverse team. You’ll gain practical strategies to connect with each generation—from Baby Boomers to Gen Z—and adapt your leadership style to cultivate a culture of collaboration, innovation, and high performance. By mastering these skills, you’ll drive higher productivity and organizational success, empowering your team to thrive in today’s evolving workplace.

Audience Takeaways:

• Understand generational differences in perspectives and communication styles.
• Use emotional intelligence to bridge gaps and foster inclusion.
• Adapt your leadership style to connect with and motivate every generation.
• Cultivate a collaborative and innovative culture for high performance.
• Leverage diversity to boost productivity and organizational success.

In today’s fast-paced world, resilience is the key to navigating challenges with confidence. Professionals are constantly faced with pressure, uncertainty, and change, making emotional intelligence more essential than ever. The ability to stay grounded, adapt quickly, and regulate emotions can determine long-term success and well-being in the workplace.

Building resilience requires intentional preparation, helping you manage stress, think clearly under pressure, and maintain motivation. By developing grit and emotional agility, you’ll not only enhance your performance but also foster stronger relationships, improve collaboration, and sustain energy in demanding environments. This keynote will equip you with the tools to cultivate a growth mindset, regulate emotions effectively, and navigate change with confidence—ensuring you thrive both personally and professionally, no matter what challenges arise.

Audience Takeaways:

• Understand the critical role of emotional resilience in uncertain times.
• Cultivate a growth mindset to adapt to challenges confidently.
• Develop strategies to regulate emotions and maintain composure.
• Boost physical and mental energy to lead with purpose and strength.
• Inspire adaptability and resilience within your teams for greater success.

Sales is more than just persuasion—it’s about connection.

Understanding your customer’s emotions and motivations allows you to build trust, uncover needs, and provide meaningful solutions. This keynote explores how emotional intelligence can elevate sales and customer service by fostering empathy, active listening, and authentic engagement.

By putting yourself in your customer’s shoes, you can tailor your approach, handle objections with confidence, and create a lasting rapport. Learn to recognize emotional cues, regulate your own reactions, and adapt your communication style for maximum impact. Whether closing a sale or providing exceptional service, emotional intelligence gives you the edge to foster loyalty, increase satisfaction, and drive long-term success.

Audience Takeaways:

• Leverage emotional intelligence to build trust and deepen client relationships.
• Recognize emotional cues and tailor communication for better results.
• Handle objections with confidence and empathy.
• Engage in active listening to improve customer satisfaction and loyalty.
• Deliver EI-driven customer service to create long-term business success.

As AI reshapes industries, emotional intelligence remains the ultimate human advantage. While AI can analyze and automate, it lacks empathy, trust-building, and emotional understanding. Yet, AI-driven change brings fear, anxiety, and uncertainty. This keynote highlights the irreplaceable role of emotional intelligence (EI) in leadership and workplace dynamics, helping individuals and teams navigate the emotional impact of AI.

Learn how EI sets you apart from machines and why connection, inspiration, and influence matter more than ever. Discover strategies to integrate technology while preserving human insight, fostering adaptability, resilience, and connection. In an AI-driven world, leading with EI is the key to lasting success.

Audience Takeaways:

• Understand how EI differentiates humans from AI and its role in leadership.
• Recognize the emotional challenges AI brings and how to manage them.
• Explore how EI enhances decision-making, collaboration, and trust.
• Learn strategies to integrate AI while preserving human connection.
• Apply EI techniques to foster adaptability and resilience in an AI-driven world.