Elaine Allison

Keynote Speaker | Kelowna, British Columbia

Leadership, Customer Service and Sales
Customer Loyalty and Sales Expert

Elaine Allison Expertise Brand Strategy & Storytelling, Business & Corporate, Business Ethics & Values, Business Growth, Business Leadership, Business Management, Collaboration, Communication, Confidence, Conflict Resolution, Consumer Behaviour and Customer Service & Experience.

Elaine Allison

About Elaine Allison

Elaine Allison is a Certified Speaking Professional who specializes in customer service strategies and training. She is the author of the bestselling book "The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf" and has insider knowledge and experience in both customer service skills and unique training methods to ensure that learning takes place and the techniques taught are used immediately. With years of experience on the front lines of sales and service including customer journey mapping, and facing the toughest customers on the planet day in and day out, Allison has developed innovative methods and approaches in her “I Can Fix That” programs to turn every customer and hopeless crisis into a win for the company. From conflict resolution to service innovation, Elaine Allison follows market trends and identifies retention strategies to create brand trust.

Elaine Allison Videos

Elaine Allison Customer Service Expert Demo Reel v2

Customer Service Expert | Elaine Allison: on "i Can Fix That" Keynote

Customer Service Expert | Elaine Allison: Getting to Resolve

Customer Service Expert | Elaine Allison: Vancouver International Air

Testimonial #2: Samantha: Fast Food Industry

Elaine Allison Interviews & Podcasts

ELAINE ALLISON BIOGRAPHY

Elaine Allison (Certified Speaking Professional), is known as a Customer Care Advocate and is an international keynote speaker, trainer, consultant, and author of the bestselling book The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don’tGolf.

Elaine Allison is passionate about transforming companies and organizations via modern customer service strategies to be number one in their industry. You can expect happier customers who return more often, and recommend you to all their friends, higher revenues, a larger share of the market, and a stronger company. With extremely successful results in helping organizations become #1 in Customer Care – as voted by customers. Elaine delivers powerful keynotes and learning programs that have an impact on audiences. They leave with techniques in their back pocket that can be used immediately.

Elaine Allison has insider knowledge and experience in both customer service skills and unique training methods to ensure learning takes place and the techniques taught are used immediately. For many years, she was on the front lines facing the toughest customers on the planet, day in and day out. It forced Allison to innovate and optimize her methods and approaches to turn every angry customer and hopeless crisis into a win for the company.

And given that today’s consumer shares their experience via online reviews and social media as well as check these reviews before making a purchase, it’s never been more important for companies to upgrade their customer-facing employee skills to remain competitive. Her strategies and solutions are based on meeting the high expectations of today’s consumers in a competitive market. Elaine Allison has worked with sales leaders and their employees at hundreds of companies and organizations in North America.

Elaine Allison has been featured on ABC World News, Global TV, The Globe and Mail, and many networks, newspapers, and radio shows across North America. Her hands-on experience, real-life stories, and illustrations of what we encounter daily help audiences consider all their options and apply immediate solutions. Over the years, Elaine has developed training and keynotes for such industries as travel, trades, finance, insurance, military, corrections, police, retail, food services, media, technology, and healthcare.

Elaine’s messages are universal and tailored to your needs. Elaine Allison has enthralled audiences from coast to coast in both the United States, Canada, and globally with her lively presentations and affable style. She was also the recipient of the 2002 Visions of Excellence – Entrepreneur of the Year Award.

Elaine Allison Topic Presentations

Elaine Allison Kelowna, British Columbia, Canada delivers keynote presentations, workshops, fireside chats, moderated Q&A, and other presentation formats on a wide variety of topics. Each presentation is unique, customized and tailored for audiences, industries, conferences and event formats.

Negotiating with Your Customer: so You Can Both Get What You Want

I Can Fix That: Customer Service and Loyalty

Leading a Culture of Care

Are You Ready for Age Friendly Service?

Customer Service in a Connected World

Customer Service Training – Becoming #1 in Customer Care

Dealing Effectively with Harassment in the Workplace

Elaine Allison Books & Articles

Elaine Allison Speaking Testimonials

"Elaine Allison spoke to over 5,000 of our 20 different airport client organizations in resolving customer care issues during our multi-year plan and in preparation for the 2010 Olympic & Paralympic Winter Games in Vancouver, BC. The complexity of the task and the sheer number of varying audience needs was monumental. The results were significant with high ratings from all organizations. In addition, the programs contributed to YVRAA (Vancouver International Airport Authority) winning the prestigious #1 Best Airport – North America (Skytrax) award now for 3 years in a row and since Elaine has started working with us."

Vancouver International Airport

"Elaine Allison’s presentation was a resounding hit at our conference. This session received the highest rating of any workshop speaker we’ve had at our conference over the past 8 years. If you are seeking a dynamic well seasoned speaker I recommend Elaine Allison without hesitation."

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Frequently Asked Questions

What is Elaine Allison known for and what is their expertise as a keynote speaker in Canada?

Elaine Allison is known for defined subject matter expertise based on professional experience and industry background. As a keynote speaker in Canada for conferences and conventions, their presentations align with organizational objectives and audience outcomes. Corporate keynote speakers in Canada are selected based on credibility, relevance, and practical application. Expertise alignment supports informed booking decisions. Read More

What topics does Elaine Allison speak on for conferences, conventions, corporate events, and annual general meetings in Canada?

Elaine Allison delivers keynote presentations on defined topic areas confirmed during booking. Canadian business speakers for corporate meetings in Canada align topic selection with event objectives and audience priorities. Conference speakers in Canada adapt messaging for conventions, trade shows, and summits. Topics are finalized prior to written confirmation. Read More

How do I know if Elaine Allison is the right fit for my audience, conference, convention, or AGM?

Elaine Allison is evaluated based on audience alignment, event objectives, and subject matter relevance. Event planners booking keynote speakers in Canada for corporate conferences review experience, delivery style, and industry context. Canadian business speakers for annual general meetings must align with program goals and audience expectations. Fit is clarified during the pre decision call. Read More

Where is Elaine Allison from and where do they speak across Canada?

Elaine Allison is from Kelowna, British Columbia and is available for events across Canada. Conference speakers in Canada frequently travel nationally with defined travel terms. Corporate keynote speakers coordinate scheduling through structured agreements. Availability is confirmed through formal inquiry. Read More

Is Elaine Allison available as a virtual keynote speaker for online conferences, webinars, or hybrid events in Canada?

Elaine Allison is available as a virtual keynote speaker for online conferences, corporate webinars, and hybrid events in Canada. Virtual keynote speakers in Canada deliver structured presentations adapted for remote audiences. Format, platform coordination, and timing are confirmed during booking. Virtual availability is documented through written agreement in Canada. Read More

Does Elaine Allison deliver keynote presentations, workshops, training sessions, breakout sessions, fireside chats, or panel discussions?

Elaine Allison may deliver keynote presentations as well as workshops and breakout sessions. Canadian business speakers for corporate training in Canada define session length and format during booking. Conference speakers may also participate in fireside chats or panel discussions depending on program design. Session formats are confirmed in writing. Read More

How do I contact Elaine Allison to check availability and begin the booking process in Canada?

Elaine Allison is contacted through Speakers Bureau of Canada to confirm availability and event details. Event planners and meeting planners typically schedule a pre decision call to clarify format, objectives, and scope. Booking begins once event requirements are defined. Written confirmation follows agreement execution. Read More

How do I book Elaine Allison for a conference, convention, trade show, summit, or corporate meeting in Canada?

Elaine Allison is booked through a structured agreement process confirming availability, fee structure, and logistics. Booking keynote speakers in Canada for conventions and trade shows includes written contracts and defined payment terms. Canadian business speakers for annual general meetings require scope confirmation before date holds convert to confirmed status. Booking is finalized upon agreement execution. Read More

How much does it cost to book Elaine Allison as a keynote speaker in Canada?

Elaine Allison keynote speaker fees depend on event type, audience size, format, and location. The cost to book a keynote speaker in Canada varies based on preparation scope and delivery structure. Corporate keynote speakers in Canada confirm fees through a booking agent and written agreement. Final pricing reflects defined scope and contract terms. Read More

Are there additional costs to hire Elaine Allison for a corporate event, convention, or trade show in Canada?

Additional costs to hire Elaine Allison may include travel expenses, extended sessions, workshops, meet and greets, emcee duties, or event host roles. Keynote speakers in Canada for business conventions often separate honorarium from travel and related logistics. Canadian business speakers confirm these components in writing before agreement execution. All additional costs are outlined contractually. Read More

How far in advance should I book Elaine Allison for a conference, convention, or business meeting in Canada?

Elaine Allison should be booked once event dates, location, and format are confirmed. Conference speakers in Canada often secure dates several months in advance. Corporate keynote speakers for annual general meetings may have limited availability during peak seasons. Early inquiry improves confirmation certainty. Read More

Is Elaine Allison represented by an agent in Canada and how is the agreement handled?

Elaine Allison is represented by Speakers Bureau of Canada for booking coordination and agreement management. Keynote speakers in Canada often work through an agency to formalize contracts and payment handling. Agent representation ensures structured communication between organizers and the speaker. Representation clarifies agreement terms before confirmation. Read More