Natalie Doyle Oldfield

Natalie Doyle Oldfield

Halifax, Nova Scotia
Customer Service and Power of Trust Expert
Natalie Doyle Oldfield is a trust authority, client growth strategist and speaker who works with companies to increase revenue and deepen customer loyalty. Natalie Doyle Oldfield lays out a practical, step-by-step approach that will enable everyone from the CEO to the front-line employee to thrive in a culture of trust.
  • Employee Management
  • Leadership
  • Mental Health
  • Teamwork
  • Business Growth
  • Business Management
  • Conference
  • Finance & Insurance
  • Healthcare
  • Inspirational
  • Motivation
  • TED & TEDx


Natalie Doyle Oldfield is a TEDx speaker and a 3x awarded of the world’s Top Thought Leaders in Trust by Trust Across America. Natalie joins other recipients of this award including Sir Richard Branson, CEO of Virgin  Group, Howard Schultz, Chairman, former CEO of  Starbucks, Richard Edelman, CEO of Edelman, internationally renowned authors Tom Peters, Stephen M.R. Covey and John Spence. This honour is based on her work with clients to build, measure and protects customer trust: specifically, for the research and science behind her Building and Protecting Trust Model, The Client Trust Index as well as the content of her seminars and a Gold Sealed Accredited online course called Becoming a Trusted Advisor.

Her Building and Protecting Trust Model is part of the curriculum of the Smith School of Business at Queen’s University and is published in the Canadian Journal of Communication, a
peer reviewed academic journal. In 2018 she was invited to present her research and science behind The Client Trust Index in Prague, Czech Republic at the world’s largest academic
communications and research conference, the International Communications Association (ICA). She holds a Master’s in Communications and Public Relations, a Certificate in Management
(Georgia Institute of Technology), a Bachelor of Public Relations and a Bachelor of Arts. Her graduate studies focused on How Organizations Build and Measure Trust with Stakeholders.

Natalie Doyle Oldfield has been named one of the world’s Top Thought Leaders in Trust for 5 consecutive years by Trust Across America and has been recognized with a Lifetime Achievement Award. A former Chief Marketing Officer, she spent 25 years in business before founding Success Through Trust. She is a contributor to Forbes and is quoted in Economist Impact as a ‘Business Trust Expert.’

Natalie Doyle Oldfield works with companies to grow their business and build customer loyalty. She understands the importance of using trust as a catalyst for building brand recognition, market gains and business credibility in today’s face paced communication and social medial platforms. Often, businesses fall down because they have not earned or maintained trust with their customers or their employees. Earning and maintaining trust in relationships is where businesses often fall down. Companies use promotions or client-based events to build relationships, and while these activities might boost short-term sales goals, they fail to have a lasting impact on client loyalty or retention. Oldfield presents insights for leaders, teams, leaders and any service department to establish and maintain trust, increasing productivity and business growth.

Research has shown that trust is the key predictor of future success. Five years ago, as a communications graduate student, Natalie Doyle Oldfield began studying and measuring how clients and stakeholders decide to trust organizations. This research included in-depth interviews, testing and surveying over 19,400 people. The results revealed that we trust organizations based on how they communicate, behave and how they serve clients and stakeholders. From this research, eight key principles emerged that, when applied, build, strengthen, and protect trust. Testing shows that applying these principles creates greater client loyalty and commitment, increases the number of referrals, strengthens sales predictability and improves business results.

Natalie Doyle Oldfield is the author of The Power of Trust: How Top Companies Build, Manage and Protect It,  named one of the Top 5 Business Books of 2017. She has had the privilege to advise some of
the world’s most successful companies, leaders and business owners on how to grow their businesses, increase their revenue, and improve the customer experience while increasing and protecting customer trust and loyalty. A former Chief Marketing Officer, Natalie has spent 25 years in business. She is a passionate keynote speaker and presenter to companies and conferences throughout North America, Europe and Asia.

Natalie Doyle Oldfield is driven by a passion for customers – and results. A successful leader for over 20 years, she understands the challenge business leaders face in building, strengthening and protecting trust in relationships and improving results in today’s competitive marketplace. Customization of all programs is included to ensure they produce results and meet your most pressing business need. This unique approach ensures that participants are engaged and more open to learning techniques and strategies that effectively translate into positive outcomes.




The Real Bottom Line

Wendy BrookHouse

Measuring Your Trust

Canada's Podcast


The New Approach to Business

Natalie Doyle Oldfield Topic Presentations

the power of trust - building, measuring and protecting customer trust

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • Erosion of your customer base, fewer referrals, declining sales and shrinking margins are not necessarily signs of a slowing market. They can be symptoms of low levels of customer trust. Natalie inspires participants to create action plans that enable every person in your company to play their unique role in growing the business and improving the customer experience. Audiences are given practical how–to’s and are inspired to put new policies in place to improve business performance.

    Natalie will share with you the science and the evidence behind how all trust decisions are made. She will share case studies of how top companies are using the power of trust as a competitive differentiator and a key performance indicator. Audiences will leave saying “she changed our customer view”, “Natalie’s session helped complex and vague concepts, such as integrity, become both tangible and actionable.”

    Build and maintain loyalty with customers and clients in a fickle market. Natalie delivers a powerful message with real-world future-forward strategies. With the right combination of strategic insight that is both practical and relatable, Natalie will have your audiences saying “she changed our thinking,” and “we can do this!”

your hidden asset - why trust is essential to success

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • Respect and trust go hand in hand. Employees who trust each other outperform. Natalie inspires audiences to create a work culture and environment that dramatically improves organizational performance which is based on trust. An organization that trusts each other and the goals set by their leaders increases productivity, engagement and innovation. Natalie offers insights on how to regain, maintain and develop trust between leaders, teams, clients and working partners. She will offer strategies to increase workplace moral, employee engagement which will ultimately increase the bottom line. She teaches individuals and leaders to harness relationships and put trust at the forefront of business practices which increases accountability and creates a synergized workplace focused on results.

Natalie Doyle Oldfield travels from Halifax, Nova Scotia & delivers customized and tailored keynote speeches, presentations, workshops and training sessions. on the topics enlisted below. These services are designed for a variety of audiences, industries, and event types and event formats.


Natalie’s workshop was insightful, clever and impactful. Natalie taught us that the art of selling begins with Trust. Our advisors finished with action items and practical steps to build deeper relationships with customers.

Mary Dable Arab

District Vice President

I couldn’t be more pleased. We accomplished our goal of focusing everyone on the client, deepening client relationships and building client trust. Everyone in the firm recognizes that they have a role in building the business.

Kelly Johnstone

CA, CPA, CFO for Hire, President
KLM Financial

The session was 10/10. We would recommend it for any team looking to improve sales, customer relationships and customer experiences. Everyone left with a specific action item to improve customer trust and help them sell more. The session was excellent, very informative and engaging.

Ian MacArthur

Sales Manager
Bell Media

Trust is the key ingredient for the development of successful teams and projects. Having a trust mindset will reassure project members that the good of the team comes first. Trust will enable more effective communication between team members, partners and stakeholders. With trust comes commitment and the acceptance of the project manager role. Becoming a Trusted Advisor is a tool every project manager should have in their tool box.

Brian Hillier

SAFe® 4 Agilist

Natalie’s Building Customer Trust Program and her message is applicable to all professional engineers. Natalie brings a new meaning to customer focus and to building relationships of trust with customers. Whether the engineer is client facing or project based, is working within a company or consulting on a project, we can all learn to build trust and we can all strive to become trusted advisors to our customers. I would encourage all engineers to take this as part of their professional development.

Derek Flynn

P. Eng.

Articles & Media

Coming Soon!


The Power of Trust
The Power of Trust
The Power of Trust
How to book Natalie Doyle Oldfield for an event?

Natalie Doyle Oldfield keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Natalie Doyle Oldfield delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Natalie Doyle Oldfield from Halifax, Nova Scotia for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in booking Natalie Doyle Oldfield for an event?

Are you looking to hire Natalie Doyle Oldfield for your event? Natalie Doyle Oldfield Halifax, Nova Scotia is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Natalie Doyle Oldfield is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Natalie Doyle Oldfield is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Natalie Doyle Oldfield from Speakers Canada’s roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Natalie Doyle Oldfield to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Natalie Doyle Oldfield creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with a one our leading expert speaker like Natalie Doyle Oldfield from Halifax, Nova Scotia offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Natalie Doyle Oldfield is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Natalie Doyle Oldfield focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Natalie Doyle Oldfield will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Natalie Doyle Oldfield’s presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Natalie Doyle Oldfield speaker for your annual general meeting, conference, summit, or convention in Canada.

How much does it cost to hire Natalie Doyle Oldfield for a keynote presentation or virtual event?

Natalie Doyle Oldfield is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada’s talent have different ways to assess their fees, and Natalie Doyle Oldfield speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Natalie Doyle Oldfield to check availability or confirm the pricing and associated costs to hire a great speaker like Natalie Doyle Oldfield for your event. As Natalie Doyle Oldfield's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization’s behalf to try to help you get in touch with Natalie Doyle Oldfield and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

Natalie Doyle Oldfield Disclaimer
Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Natalie Doyle Oldfield for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Natalie Doyle Oldfield, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada’s top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Natalie Doyle Oldfield we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization’s event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Natalie Doyle Oldfield about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker’s fees. If you are looking to hire Natalie Doyle Oldfield, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.

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