Katie Mares

Katie Mares

Toronto, Ontario
Marketing, Branding and Customer Service Expert
Katie Mares is a marketing, branding, and customer service expert who has worked with globally-recognized brands such as Honda, Celebrity Cruises & Canada Post. Katie Mares' delivery style is concise, emotional and impactful. She has inspired audiences around the world to think differently about customer service and leadership.
  • Diversity & Inclusion
  • Employee Management
  • Health & Wellness
  • Leadership
  • Mental Health
  • Peak Performance
  • Personal Growth
  • Resilience & Adversity
  • Business Growth
  • Business Management
  • Certified Speaking Professionals (CSP)
  • Conference
  • Education & Teachers
  • Finance & Insurance
  • Funny & Comedy
  • Guest Panelist & Guided Q&A
  • Inspirational
  • Motivation


Katie Mares knows firsthand the challenges organizations encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is just one small step to success, it is the tools and implementation plan that makes a program take flight.

Using her experiences as a Chief Inspiration Officer, building company infrastructure and designing customer experience programs, Katie Mares is now a leading voice inspiring positive, actionable change in the organizations she partners with. Mares has earned her Master’s in Adult Training and Development and is a Certified Training & Development Professional.

As a Certified Speaking Professional, Mares has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.

Katie Mares has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization and its customer. Katie Mares has worked with globally-recognized brands such as Honda, Celebrity Cruises, and Canada Post. Her delivery is concise, emotional, and impactful! Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members.

Katie Mares lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found on a yoga mat (in a shoe store!) or snuggled on the couch with her three little ones, eating homemade popcorn and watching a movie!




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Katie Mares Topic Presentations

the influence of the female consumer; the decision maker

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • Although the female movement is interwoven into our social world and people preach “girl power,” this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. This branding disconnect is a problem not only for female consumers but also for businesses that lose potential sales and women’s loyalty.

    Katie Mares has delivered this Brand Experience keynote across all industries around the world. CustomHER Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women―the world’s most influential consumers―can’t live without. When businesses start doing that―and doing it well―they can cultivate trust, build loyalty, earn referrals, and make top-line sales, and their female customers won’t want to go anywhere else.

    Learning Objectives

    • Understand the physiological difference between men and women and the differences in their buying behaviour
    • Learn how to transform the transactional service a woman currently receives into the alluring, interactional experience she craves, Identify the gaps in your current experience Breakdown the five ways to tailor your brand experience to HER; the decision maker
    • Gain clarity on how to adjust their approach when interacting with customers, and ignite a spark in their teams and companies.

create a fe + male work environment

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • If women don’t enjoy working for you, why would they want to shop or buy from you? Even today, female-friendly workplace cultures are still scarce. You should be aware that the culture you foster within your business directly reflects the ease and comfort of your customers. It is in the best interest of your company to build a culture that women can get behind. If you do this, both female employees and consumers will take notice!

    Do you want to offer an experience she can’t live without? Then you’d better create a culture where women want to work.

    The ultimate effect is that women feel comfortable buying from you. As the saying goes, happy wife, happy life. This is the same for your organization: happy female employees, happy female consumers, happy company (and higher profits!).

    Women face challenges in the workforce that most men do not; these challenges are illuminated during Katie’s keynote. Through research, shared stories, and case studies, Katie Mares helps the audience think differently about creating an environment she wants to work in. Audiences will lean into the Fe+Male concept, being inspired to do differently so they can cultivate a more inclusive work environment.

    Learning Objectives

    • How to Attract, Hire and retain more female employees
    • Uncover the steps to creating a Fe+Male culture
    • Analyze what is currently missing in your current work environment
    • Understand the power of stories told by women

five steps to a five star experience

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • Ever wonder how a hotel receives five stars? Do you look within your industry to level up your customer experience? Katie has distilled the five actions that, once executed, will elevate the experience you provide your customer. The first thing she stresses is to look OUTSIDE your industry. Your experience competition is not the business that sells the same thing you do; your competition is the experiences that your customers have BEFORE they interact with you!

    The shift from a transactional economy to a connected one cannot be overlooked! When Bain and Company surveyed 300 organizations, 80% said they thought that they delivered an exceptional experience. In reality, only 8% of their 3000 customers agreed. Katie’s captivating, science based, keynote will open your eyes and motivate your team to shift the way they look at their customers. Elevate the experience you provide through 5 easy steps that are simple, actionable, and impactful.


    Learning Objectives

    • Gain clarity on the difference between a transactional and interactional experience
    • Understand the impact that other experiences have on your customer’s perception of you
    • Learn how to transform the transactional service into an interactional experience customers can’t live without
    • Identify the gaps in your current experience
    • Breakdown the five steps to executing a five-star experience


We have had the pleasure of seeing Katie Mares on stage and I can sum up her presentation in one word: WOW. Her content was fresh, relevant, and genuine. I cannot say enough great things about the experience we had with Katie at our Rockstar Auto Conference event but I think that our actions speak volumes since we have invited her back for our biggest and best event to date. We are honoured to have her speak to the Rockstar Auto Conference audience and I would recommend Katie to anyone who is looking for a great quality Keynote Speaker who can deliver!

Matt Koenig

Katie Mares is one of the brightest and most captivating speakers today. Her presentations are extremely engaging, entertaining and loaded with amazing content that attendees can immediately implement. She is a rising star that will be a household name very soon.

John R, DiJulius III

Katie closed our two-day conference and WOW! Katie is smart, engaging, inspiring and overall magnetic. She made us think about how we interact with our teams, and our internal customers and how to achieve positive results by putting in the work required of a leader. She is the first speaker our council has ever booked twice in our 78 years!

Georgianne Dickey

Sr. Manager Product & Marketing Communications, NTN Bearing Corp Vice President
Automotive Communications Council

Articles & Media

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How to book Katie Mares for an event?

Katie Mares keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Katie Mares delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Katie Mares from Toronto, Ontario for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in booking Katie Mares for an event?

Are you looking to hire Katie Mares for your event? Katie Mares Toronto, Ontario is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Katie Mares is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Katie Mares is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Katie Mares from Speakers Canada’s roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Katie Mares to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Katie Mares creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with a one our leading expert speaker like Katie Mares from Toronto, Ontario offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Katie Mares is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Katie Mares focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Katie Mares will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Katie Mares’s presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Katie Mares speaker for your annual general meeting, conference, summit, or convention in Canada.

How much does it cost to hire Katie Mares for a keynote presentation or virtual event?

Katie Mares is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada’s talent have different ways to assess their fees, and Katie Mares speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Katie Mares to check availability or confirm the pricing and associated costs to hire a great speaker like Katie Mares for your event. As Katie Mares's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization’s behalf to try to help you get in touch with Katie Mares and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

Katie Mares Disclaimer
Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Katie Mares for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Katie Mares, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada’s top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Katie Mares we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization’s event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Katie Mares about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker’s fees. If you are looking to hire Katie Mares, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.

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