Micah Solomon
Customer Service, Customer Experience and Business Innovation Expert
Ratings:
Travels From:
Washington, British Columbia
Language Spoken :
Micah Solomon is an author, consultant, entrepreneur & keynote speaker with an authority on customer service, company culture, and the customer experience. Micah Solomon is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.

Expertise in

  • Change Management
  • Communications
  • Employee Management
  • Leadership
  • Mental Health & Mental Wellness
  • Peak Performance & Productivity
  • Personal Development & Growth
  • Business Growth & Strategy
  • Business Management

Speaker Types

  • Funny & Comedy
  • Lifestyle & Health
  • Sustainable Development

MICAH SOLOMON BIOGRAPHY

Micah Solomon is a hands-on customer service consultant, trainer and training designer, keynote speaker, and one of the world’s leading experts on customer service, company culture, and the customer experience. Termed “the world’s #1 customer service turnaround expert” by Inc.  Magazine, Micah Solomon has been named by The Financial Post as “The New Guru of Customer Service Excellence.”

A bestselling author, Micah Solomon’s five books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah Solomon is also a Senior Contributor to Forbes where he covers the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and, repeatedly, in the Harvard Business Review.

In addition to consulting, training, and speaking, Micah also offers content creation and influencer services, ghostwriting (both book-length and article-by-article or blog post by blog post), and expert witness services (practice confined to customer service and the customer experience).

Micah is the author of four business bestsellers. His writing is also regularly featured on Forbes.com (700+ published articles to date) and Inc.com as well as in Bloomberg BusinessWeek, Harvard Business Review, Washington Post, Atlanta Journal-Constitution, and elsewhere.

Ignore Your Customers (and They’ll Go Away)

  • Based on Micah’s new HarperCollins bestseller of the same name. Learn what it takes to create the ultimate customer experience and deliver world-class customer service to today’s breed of customers. Learn hands-on secrets from Micah’s work as the world’s #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization’s performance with customers. With insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you’ll soon be creating customer experiences so positive that they’ll directly and sustainably boost your company’s bottom line.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

The Heart of Hospitality - Leadership and Frontline Secrets

  • This hospitality industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great hotel and restaurant leaders share Their secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Maximum Viable Culture™

  • In this proprietary keynote, Micah shows you how to master the unique factors that allow you to achieve a supremely positive company culture through purpose, standards, positive peer pressure, and leadership that leads to self-leadership, based on his work with and insights into some of the great companies of today, from Zappos to the Ritz-Carlton Hotel Company to Apple, USAA Insurance and beyond. Keynote can be adjusted in level to leadership, management, frontline employees, or (most commonly) a mix of these attendees.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Kickstarting a Culture of Innovation

  • How to stimulate–and sustain–a culture of innovation in an organization of any size and industry. Features practical, actionable insight in an engaging format.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Internal Customer Service - Serving The People Who Serve Our Customers

  • Internal customer service–serving our own colleagues, employees, superiors and vendors are every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah explains what matters in internal customer service and how to be truly exceptional in its delivery.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

B2B Customer Service

  • B2B (business to business) customer service makes the world of commerce go round, yet often fails to get the respect and attention it deserves. Micah Solomon is one of the few thought leaders committed to giving the B2B sector its due, and in this popular keynote and/or workshop, he helps inspire and in struct B2B organizations and employees in how to provide truly exceptional service and a standout customer experience.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Millennials as Customers - Serving–and profiting from–the largest generation in history

  • The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

The Jetsons Effect - Building A Future-Ready Customer Service Experience

  • One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah helps you address self-service, timeliness, and other key issues of a future-friendly customer service experience.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Turbocharge Growth Through Entrepreneurship and Intrapreneurship

  • How to build and sustain an entrepreneurial culture, with lessons from Micah’s own experience and broadly applicable research.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Powering Sales Success Through Service

  • Customer service and the customer experience are the secret weapons of today’s great sales organizations. Micah Solomon shows how to power sales through an improved customer focus. With hands-on lessons and insights from top B2C and B2B companies in the U.S. and worldwide, including Apple, Virgin, Zappos, and more, and insights into all consumer demographics from millennials to boomers and beyond.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

A Spy in the House of Business™ - Secrets of Seeing Your Company with Fresh Eyes, From the Guy Who’s Seen Everything

  • Micah Solomon is the person the greatest companies of our time hire to mystery shop and assess their customer service and customer experience. In this drop-dead engaging keynote, he shares his insights, secrets uncovered (some details changed for privacy, of course), and how you, at your own business, can make the changes needed and start seeing your own company with fresh eyes–before you need to bring Micah in to save you.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

Exceptional Service, Exceptional Profit

  • Based on Micah’s #1 bestselling book, Exceptional Service, Exceptional Profit. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training

I’d go anywhere to hear this true business and customer service celebrity speak.

Hollis Tibbetts

Software Strategy Director for Global Mergers and Acquisitions

Dell Inc.

Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business.

Seth Godin

Author

Purple Cow and Tribes

Micah Solomon explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer.

Jay Coldren

Vice President

Lifestyle Brands, Marriott International

Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.

Steve Wozniak

Co-Founder

Apple

The best consultant, trainer, and keynote speaker we’ve ever hired!

Melissa Mueller

Co-Founder and CEO

Vis-a-Vis Inc.

Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture.

Herve Humler

Co-founder and Emeritus Chairman

The Ritz-Carlton Hotel Company

IN THE MEDIA

PODCASTS

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MEDIA INTERVIEWS

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Micah Solomon CAN DELIVER CUSTOMIZED PRESENTATIONS WITHIN THE FOLLOWING AREAS OF EXPERTISE & TOPIC THEMES

Expertise in

  • Change Management
  • Communications
  • Employee Management
  • Leadership
  • Mental Health & Mental Wellness
  • Peak Performance & Productivity
  • Personal Development & Growth
  • Team Building & Teamwork
  • Business Growth & Strategy
  • Business Management

Speaker Types

  • Funny & Comedy
  • Lifestyle & Health
  • Sustainable Development
FAQs ON BOOKING Micah Solomon

Micah Solomon keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Micah Solomon delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Micah Solomon from Washington, British Columbia for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in Booking Micah Solomon for an event?

Are you looking to hire Micah Solomon for your event? Micah Solomon Washington, British Columbia is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Micah Solomon is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Micah Solomon is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Micah Solomon from Speakers Canada’s roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Micah Solomon to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Micah Solomon creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with a one our leading expert speaker like Micah Solomon from Washington, British Columbia offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Micah Solomon is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Micah Solomon focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Micah Solomon will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Micah Solomon’s presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Micah Solomon speaker for your annual general meeting, conference, summit, or convention in Canada.

HOW MUCH DOES IT COST TO BOOK Micah Solomon FOR A VIRTUAL OR KEYNOTE PRESENTATION?

Micah Solomon is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada’s talent have different ways to assess their fees, and Micah Solomon speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Micah Solomon to check availability or confirm the pricing and associated costs to hire a great speaker like Micah Solomon for your event. As Micah Solomon's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization’s behalf to try to help you get in touch with Micah Solomon and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

DISCLAIMER:

Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Micah Solomon for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Micah Solomon, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada’s top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Micah Solomon we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization’s event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Micah Solomon about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker’s fees. If you are looking to hire Micah Solomon, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.

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