Sarah McVanel

You are not losing your best people to the competition. A bump in pay won’t stop the turnover floodgates. Gone are the days you have too many resumes. The Great Resignation is here.

Microtrends have collided to create a cacophony of confusion about how to retain today’s workforce. The good news is, employees’ needs haven’t changed… they’ve just started voicing it louder as they stomp out the door. Are you listening?

Welcome to the Age of the Employee Experience.

Are you looking to cultivate some serious FOMO (fear of missing out) with anyone, not in your team? Are you ready to reimagine the most delicious workplace that makes everyone feel more personally and professionally satisfied?

The solution has been there all along: recognition. Let’s turn today’s turnover tsunami into a comeback story; let’s make it so brag-worthy that it will impress the heck out of your board, the HR industry, and even your mama.

Add to that a stale and misaligned corporate recognition program, and what you have is the perfect recipe for disengagement and turnover!

How do we bridge the gap between what employees need and what organizations are prepared to do?

Recognition is the answer. And it’s easy! All you need to know are the 3 universal strategies that work instantaneously. As a result, you’re going to raise trust, boost satisfaction, deepen a sense of belonging, and you will go down in history as the best boss and colleague – ever!

This work is magical. And it creates a ripple effect. It gets leaders, employees, and everyone in between excited again. It gives people hope that they can LOVE work again.

Failure is a tough nut. Either we treat it like the other “f-word,” or we’re espousing its virtues for learning. Let’s face it. We don’t have much resilience when failure comes crashing into our lives and careers.

Most often, we play it safe. We avoid it or feel shame or blame when failure inevitably happens. We’ve had plenty of experiences that tell us to avoid failing at all costs.

Before you think this is your “unmotivational” speech, trust me when I say that this is empowerment personified. We will be challenging the very definitions of success and failure that we’ve blindly accepted, and it’s sabotaging our well-being, performance, and satisfaction.

What does failure mean to you? Does it define you? Can you give yourself permission to fail?

In this session, you will truly experience and absorb the F.L.I.P. framework: Fail, Learn, Ignite, Praise. Each dimension of FLIP allows you to harness the power that comes from failure and let go of ego or judgment.

Learning from your failures creates your path to greatness. These lessons will forever change you and help you become more decisive, confident, and action-oriented.

The question is … where’s your FLIP? How can you become more failure resilient?

If you’re ready to explore how unconditional recognition of yourself and others can ignite passion and performance, this session is for you.

In this energizing and entertaining session (with a few fun twists), you will awaken possibilities, deepen connections, source solutions, and improve individual and organizational performance by recognizing greatness in a whole new light. Rather than kryptonite, let failure be your superpower.

Learning Outcomes:

• Develop greater failure resiliency by deconstructing unhealthy failure resistance
• Identify how to best share, explore, and leverage the inevitable failures to fuel performance and innovation
• Experience the flip side of failing firsthand and reflect on its relevance personally and professionally
• Create a failure resiliency intention at a self, team, and organizational level

Sick of people fixating on problems, focusing on issues beyond their control, pointing fingers, and casting blame? Do you feel like you’re constantly firefighting a revolving door that churns negativity?

Isn’t it more productive to identify solutions and, in turn, fuel connection, awaken creativity, and elevate appreciation? And what if you weren’t the only one doing it?

Here’s the secret … everyone has greatness. They just don’t all believe it.

People want to do well and have a desire to contribute. What if we see their greatness even when they’re not operating at their very best? How might you lead differently? How might you show up with greater curiosity? How might you do less telling and do more asking to co-create possibilities?

When you embrace the belief that people are already greatness, it acts as a wedge in that negativity revolving door. You don’t lose hope, your best people, and your most innovative ideas.

This session will empower you to leverage the 5 most resourceful questions (that you’re not currently asking) to access the solution to any problem.

Learning Outcomes:

• Practice the 5 most effective, solution-focused coaching questions that address negativity, gossip, and a problem-fixated mindset
• Understand how to foster an environment that’s rich with curiosity and continuous improvement
• Increase your team’s hopefulness, resiliency, and well-being through easy to implement tactics
• Notice the signs that you’re firefighting, micro-managing, and behaving un-resourcefully
• Create collaborative and innovative solutions – even when no easy answers seem to exist

You know you want to Unleash Your Inner Superhero if:

You are a team that is committed to remaining resilient despite struggles

You’re a leader who wants staff to be energized and work to their fullest capabilities every day

You’re an organization that knows that happy and engaged staff are those who stay

You need a delicious and engaging experience at your next recognition event

Stop minimizing your greatness. Start getting inspired and into action so you can make the biggest impact.

Learning Outcomes:

• Tap into the 5 secrets that will clarify and mobilize your unique strengths
• Apply the 3-step process to dream bigger and decide your next action steps
• Determine your most important priorities and decide between a “heck yes” and a “no way” attitude
• Solidify what brings you joy, resiliency, and energy so you can be productive and satisfied
• Unleash your inner superhero and flex your greatness muscles (gym membership is optional).

Contrary to popular belief, hybrid workplaces are NOT disconnecting your people. The problem is not employees logging in from different locations, watercooler conversations being moved to keyboards or the tumbleweeds rolling down your office floor like the wild west. The problem is that before the rise of hybrid workplaces, we did not have authentic recognition practices hardwired into the cultural fabric. What we know today is the need for clarity and conviction to make recognition practices strong, authentic, sustainable, and owned by all.

The good news is that recognition is one of the most practical, accessible, and cost-effective ways to fuel healthy working relationships, trust, and retention. It allows your people to connect across the digital divide to participate, voice their opinions, brainstorm, and collaborate.

And guess what? You can do it from anywhere!

Consider recognition to be your cultural glue – whether you’re in-person or online. Let Canada’s Recognition Expert, Sarah McVanel, walk you through her three key remote recognition ingredients: nutritious, delicious, and luscious. Never has recognition been more important and as digestible.

Learning Outcomes:

• Learn the most practical, hybrid-friendly ways to appreciate an individual, team, and organizational level
• Hear what the most recognition-rich hybrid workplaces are doing to boost collaboration and deepen the connection
• Develop greater confidence in giving and receiving authentic virtual compliments
• Transform your face-to-face rituals that worked and amplify them into hybrid practices that are sustainable and infectious
• Understand the data and evidence substantiating the exponential power of recognition from a neuroscience, behavioral economics, and work psychology lens

How can you retain, delight, and exceed client expectations when the bar is continually raised? How do you bring your whole team along with you to fuel this exceptional customer experience? How will this enable you to maintain a healthy lifestyle while growing your heart-based business?

It’s simpler than it seems. Every person needs to feel heard, valued and appreciated. There is one overlooked, yet simple and powerful customer-facing strategy that every team member can execute, regardless of tenure, role, or seniority – Recognition.

We give a lot of lip service to “customer satisfaction” and spend money measuring it. However, do we truly seek to form the deepest, most meaningful connection with our customers through micro-moments and long-term rituals? Do we truly value our customers and continually earn their trust and loyalty – even when we don’t have to?

What does it take to cultivate a raving fan base? Customers who are as passionate about you as you are about them. Imagine what it will look like when your customers have an insatiable need to tell everyone how great it is to work with you.

This session is designed for business owners and sales associates who have a deep desire to delight customers for life. But wait – everyone has a customer! This session is also for those who are working inside organizations and are committed to a collaborative, harmonious, and mutually satisfying relationship. In other words, anyone involved in the customer journey (internal or external) who wants to retain, elevate, and enhance the relational customer experience will walk away with boundless ideas and actionable possibilities.

Learning Outcomes:

• Build your customer retention and recognition approach with a forever philosophy
• Better understand the importance of knowing where you fall on the Relational to Transactional Continuum
• Identify micro improvements for customer delight that create a substantial return on investment
• Discern where appreciation can be hardwired into your customer experience journey
• Plan your next steps to elevate your customers (internal or external) to create a deeper connection