Katie Mares

Marketing, Branding and Customer Service Expert

Katie Mares knows first hand the challenges organizations and their encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is just one small step to success, it is the tools and implementation plan that makes a program take flight.

Using her experiences as a Chief Inspiration Officer, building company infrastructure and designing customer experience programs, Katie Mares is now a leading voice inspiring positive, actionable change in the organizations she partners with. Mares has earned her Master’s in Adult Training and Development and is a Certified Training & Development Professional.

As a Certified Speaking Professional, Mares has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.

Katie Mares has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization and its customer. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post. Her delivery is concise, emotional, and impactful! Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members.

Katie Mares lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found on a yoga mat (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!

Topic Presentations

This program is perfect for:
• Senior management
• Businesses that are ready to not only meet customer expectations but exceed them.
• Business owners focused on surpassing the competition within their market space
• Leaders in organizations seeking to exceed financial targets through strengthening their Brand Experience

The audience will leave with:
• the understanding of the difference between service and experience
• The impact being intentional has on their customer's experience
• Five ways to create a personalized and elevate brand experience
Every time I deliver this keynote, audience members are armed with five ways they can elevate their current brand experience. They feel motivated to inspire change within their organization.

This program is perfect for:
• Male-dominated industries such as Automotive, Financial, Healthcare and Fitness who are ready to impact the experience they provided their female customers.
• Senior management
• Team members that are struggling with connecting with their customers, especially the female consumer

The audience will leave with:
• The ability to construct a female consumer persona using life stages as a guide
• Recognize how to create real relationships with the female consumer.
• Identify ways to make the female consumer's experience tailored and personalized.
• Express the importance of hiring more women.
• Recognize the significance of training for EQ (emotional intelligence) and how it impacts customer engagement.

I have delivered this program around the world and each audience leaves feeling inspired and equipped with the knowledge they need to identify areas of opportunity and positively change their current brand experience.

This program is perfect for:
• Organizations focused on the internal customer; the employee
• Senior management needing guidance on how to instil values at the front lines
• Executives that want to create a sustainable culture their people want to be loyal to

The audience will leave with:
• Leaders will understand how to accelerate sustainable cultural change
• Executives will come away with a sense of unity that facilitates cultural sustainability
• Practical ways on how to operationalize an organizations purpose, mission, and values

4. Videos: Please include any video links to videos that you would like for us to include on our website. We hope to only mount HD videos on our website. If you have more than one version of the format please include it as the more videos we have the better in our opinion.

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