Brian Lee

Brian Lee

KEYNOTE SPEAKER

Calgary, Alberta

Certified Speaking Professional | Healthcare's Engagement Expert & Best Selling Author

  • Videos
  • Expertise
  • Communication
  • Conflict Resolution
  • Employee Engagement
  • Employee Management
  • Leadership
  • Leadership Development
  • Peak Performance
  • Health & Wellness
  • Time Management

BRIAN LEE BIOGRAPHY

Brian Lee is a certified professional speaker and one of North America’s leading experts in the field of Healthcare Patient Satisfaction and Staff Engagement Experts.

As a culture change authority, Brian Lee leads a team of world-class Speakers/Implementation Specialists, who facilitate their clients’ efforts to enhance the patient experience, inspire staff engagement and retention, and increase physician satisfaction.

For two consecutive years, the International Customer Service Association Conference has evaluated Brian Lee as the number one rated Customer Service Speaker in the World.

Brian Lee has been awarded the designation CSP, Certified Speaking Professional, by the National Speakers Association. Of the tens of thousands of Speakers in North America, few have been recognized as CSP.

Brian Lee is the founder of Custom Learning Systems (CLS) and the HealthCare Service Excellence Institute. With Headquarters in Calgary, Canada, CLS has been in business for 31 years, with the past 14 years devoted exclusively to Hospitals and Healthcare Organizations. Many CLS clients have earned regional and national awards for world-class customer and employee loyalty achievements.

Brian Lee is the author of 6 books including “Essential Strategies to Become the Healthcare Employer of Choice” and “Keep Your Nurses & Healthcare Professionals for Life: The Four Imperatives of how to Inspire, retain, motivate and Empower Patient-focused nurses (and everybody else!).”

Brian Lee travels 150,000 miles per year and has spoken in every state and province in North America and 12 countries worldwide.

Brian Lee Related Media

Podcast

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Brian Lee Related Content

Book

Satisfaction Guaranteed – Satisfy Every Customer Every Time
Satisfaction Guaranteed – Satisfy Every Customer Every Time
How to satisfy every customer, every time! Book by Brian Lee

Book

Keep Your Nurses & Healthcare Professionals for Life
Keep Your Nurses & Healthcare Professionals for Life
The four imperative to inspire, retain, motivate and empower , patient focused nurses and everyone else. Book by Brian Lee

Book

Rural Physician Communication
Rural Physician Communication
Master of the communication skills of a compassionate patient-experience. Book by Brian Lee

Book

Rural Hospital Renissance
Rural Hospital Renissance
A game chaning blueprint for a patient driven future. Book by Brian Lee

Brian Lee Topic Presentations

Resilience, Retention and Self-care for Leaders

  • Virtual PresentationKeynote PresentationWorkshop SessionHalf Day TrainingFull Day Training
  • Refreshing the workplace through agility, empathy and creativity

    YOU WILL LEARN HOW TO:

    • Provide nurturing, empathetic support to leaders and employees suffering from the multiple negative side effects of COVID-19 fatigue.
    • Provide practical mental and emotional first aid as a powerful tool for kindness and retention.
    • Enhance your understanding of the suffering of others through empathetic, active listening.
    • Clarify the priority issue that “keeps you awake at night” and know how to deal with it.
    • Gain enhanced self-mastery through the eight facets of resilience.
    • Bring joy to your work environment by enhancing the quality of positive communication.

Reignite the Patient Experience

Secrets of the Staffing Fix

How To Lead in the New Normal

Driving A Renewed Culture of Engagement

Gain A Buy-in From Everyone for Anything

Reimagining Healthcare Engagement

How Hospitals Can Win Back Every Single Patient

Customized Keynote

Ignite the Best: Empower the Rest

The Magic of Engagement™

Brian Lee Speaking Testimonials

Our attendees also greatly appreciate your complete engagement with them and how Brian Lee tailored his two talks with pictures and quotes from participants and the other speakers. This special touch made us feel like we were your only thought in the world and made a very positive impression that will last for quite some time. Not only were we educated, but we were also entertained.

Dena Jarog, DNP, RN

Executives, Program Chair
Wisconsin Organization of Nurse

Your presentation was engaging, informative, and entertaining, and our attendees were delighted. We especially appreciated the many insightful approaches you shared with our group, and your story-based methodology was most appreciated.

Robert Duehmig

Interim Director
Oregon Office of Rural Health

Once again, your presentation was exactly what we asked for and more. You were engaging and entertaining, all while delivering information that was relevant to each person in the room. Your message was challenging and encouraging to the health care professionals who left that conference ready to bring new ideas and energy to their hospitals and patients. Your ability to interact with the audience by incorporating them into your presentation helps them be attentive and responsive. With that, we saw attendees who were clearly seeing new ways to improve their patient engagement for the first time.

Julia Kettlewell, MPH, BSN, RNP

Director of Quality
AFMC

Attendees found your presentation both fitting and insightful, dealing not only with issues confronting rural hospitals across the country, but spotlighting straightforward methods to improve the patient experience in those hospitals. Your recommendations of the Four Must-Haves are environmental game changers for those hospitals and clinics struggling financially today.

Margaret Vaughn

Executive Director
Illinois Rural Health Association

Thank you for your outstanding presentation as a keynote speaker. Your presentation of Hardwiring a 5 Star Community Health Experience was as insightful as it was entertaining. Your targeted, focused delivery was on point and the attendees were able to implement many of your suggestions as soon as they were back in their health centers. You immediately connected with the group and lead them through a story based methodology that was truly enjoyable, and therefore valuable to all.

Philip L. Morphew

CEO
Indiana Primary Health Care Association

Starting off the conference with Brian’s presentation was one of the best things we did. Brian Lee’s energy, his ability to engage his audience, and his material were exactly what we were looking for to kick off our conference. I recommend Brian Lee and his organization for HCAHPS improvement, quality improvement, and speaking at your next big event. Feel free to contact me.

Ms. Kyle Cameron, MS

Flex Program Manager
Office of Rural Health, Wyoming Department of Health

Brian Lee Calgary, Alberta, Canada

Brian Lee Keynote Speaker delivers customized and tailored keynote presentations, workshops, and training sessions on a wide variety of topics. Each presentation is unique and are designed for a variety of audiences, industries, conferences, and event formats.

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FAQ

How to book Brian Lee for an event?

Brian Lee keynote speaker is an expert presenter and has a wide range of experience speaking to a wide variety of audiences and organizations. Brian Lee delivers keynotes, workshops & training sessions. They may also host or emcee events. Hire Brian Lee from Calgary, Alberta for your event to inspire the audience to take action and make change in their work and their lives. Your workplace will benefit from our keynote speaker and their keynote talks and speeches will shift the mindsets or behaviours for the audience members in Canada. 

Interested in booking Brian Lee for an event?

Are you looking to hire Brian Lee for your event? Brian Lee Calgary, Alberta is a dynamic and engaging speaker that offers audiences researched content paired with expertise and a dynamic speaking ability. Brian Lee is also a Canadian corporate consultant and coach and facilitates workshops and training sessions for a corporate audience. Brian Lee is an expert keynote presenter and speaks on wide variety of topics. Hiring a great speaker for your event is important and working with a thought leader like Brian Lee from Speakers Canada's roster will engage audiences into the content of the presentation to bring awareness and a fresh perspective for their approach to their work and their lives. Book Brian Lee to educate, motivate and activate the audience through an interactive and entertaining presentation at corporate meetings and gatherings.

Known as a popular key note speaker in Canada, Brian Lee creates life changing experiences for the participants with practical insights and strategic advice they can implement right after the session. Working with one of our leading expert speaker like Brian Lee from Calgary, Alberta offers organizations a fresh perspective to assist the people of the organization. No matter if it is a government, association, or business crowd, Brian Lee is a perfect speaker for your event. Through unique practical insights for trending topics and years experience speaking to different organizations, Brian Lee focuses on changing individuals to make better decisions at work and their lives. No matter if you are holding an in person or virtual event, having an influential speaker such as Brian Lee will engage, motivate, and activate the audience to make a change in their lives and inspire action for results to meet organizational goals. Your workforce will benefit from Brian Lee's presentations and speeches, with measurable results set to shift the people of the organization and core direction of the company. Book Brian Lee speaker for your annual general meeting, conference, summit, or convention in Canada.

How much does it cost to hire Brian Lee for a keynote presentation or virtual event?

Brian Lee is an expert professional key note speaker with a lot of experience speaking and delivering engaging talks to organizations and audiences in Canada. Each of Speaker Bureau Canada's talent have different ways to assess their fees, and Brian Lee speaker fee ranges depending on the size of the audience, event format (in person or virtual), event location, and if the organization booking them is a non profit, association, government department/government agency or business/corporation. The speakers we work with are flexible with their fees, and it is important for us to learn more about your event before we approach them, as it is our role to work for you, and to help you find a speaker within budget. 

Please contact Speakers Bureau of Canada and provide us with your event details so that we can contact Brian Lee to check availability or confirm the pricing and associated costs to hire a great speaker like Brian Lee for your event. As Brian Lee's agent and as a Canadian top speaker bureau and talent agency for speakers, we are able to propose each event opportunity from each host organization's behalf to try to help you get in touch with Brian Lee and confirm them for your in person or online meeting/event. We can also provide and advise on the booking process and potentially negotiate their fee. Speakers Canada is a client focused speaker agency, and we work for you in finding good speakers for your team meetings and booking processes.

Brian Lee Disclaimer

Speakers Bureau Canada assists companies and event planning teams seeking to hire talent like Brian Lee for speaking engagements, virtual meetings, conference appearances, training sessions and workshops facilitations. Our Canadian speakers bureau does not claim to exclusively represent Brian Lee, however they are represented by Speakers Canada, and we work with them closely for their Canadian speaking opportunities and bookings. As Canada's top speaker bureau, we represent Canadian motivational keynote speakers and professional guest speakers that will be available on your upcoming events date and location that are withing the budget. Our talented bureau speaker booking agency can help find business speakers or celebrity speakers that aligns with each organization, audience, event theme and the topic themes you hope for the speaker to address in their presentation. 

When SBC receives a request to book Brian Lee we provide you with their speaker fees, travel costs and check their schedules. We work closely with the host organization's event planning team and the speaker to handle the logistics and to relay or negotiate associated costs. Our talented team members then will work with our talent directly or their agent/manager/assistant to confirm the Canadian speaker fee and travel expenses, so that event planning teams can receive an official quote for the speaker appearing at the event. Speaker fees and travel costs vary per speaker and our role is to contact Brian Lee about your event, after we have connected with the event organizers to learn all the event details and/or conference program. Each booking request is unique since session durations and audience sizes can vary which may affect the speaker's fees. If you are looking to hire Brian Lee, we recommend filling out the booking request form so a booking agent from Speakers Bureau Canada can get in touch with our talent to help you coordinate with your team to engage the speaker for a successful event.